http://careers.informatica.com/feeds/informatica-professional-services-leader-jobs/ Custom RSS Feed for informatica-professional-services-leader-jobs Wed, 22 May 2013 19:10:46 GMT en-us http://careers.informatica.com/feeds/informatica-professional-services-leader-jobs/ 720 Job ID: SALE06142
Job Title: Strategic ISV Manager, Informatica Cloud
Organization: Sales

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team
We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation in the marketplace. We’re the frontline evangelists, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Cloud Alliances affords us.

Your Opportunity
We’re looking for a sales leader who thrives on developing new accounts as well as influencing existing partnerships to maximize their revenue generating potential. In this role, you’ll build relationships within an assigned territory and will be directly responsible for revenue generating opportunities with all of our Partners – Strategic Channels, ISVs, Local and Eco-System partners. In this key role, you are also the Direct Sales interface and engage with Informatica’s named accounts team to ensure there is no pipeline or forecast conflicts with in your mutual regions. You’ll continually use your relationship management skills to ensure Informatica is positioned positively with these partners.

Our Ideal Candidate
You’re knowledgeable about the Cloud industry and keep up-to-date on the positioning of our products and services and those of our competitors. As a natural sales leader, you have strong negotiating skills, superb communications abilities and take pride in your need to be productive and efficient. Preparing forecast reports is fun for you, and you use them in your daily planning routine. You enjoy the opportunity to travel and meet with partners in person knowing that building relationships is the key to motivating our distribution partners.

Your Responsibilities
Reporting to the VP Alliances, the key focus for the role is on building long term, strategic relationships with SI/Consulting and ISV Partners to generate incremental bookings, open new markets, and increase the awareness of Informatica with Partners. You’ll need to master the complexity of the Partner organization - penetrate the Partner’s global leadership network and establish and maintain senior-level executive relationships between Informatica and the Partner Identifying and driving Partner sourced opportunities and effectively engaging and managing communication between our Partners and the Informatica direct sales team is critical. You’ll also work with Informatica Alliance Managers to identify partner presence and strengths within assigned account base.
Additional responsibilities include, but are not limited to the following:
- Provide ongoing partner education on messaging, solutions, services, and events
- Establish and agree on a success profile for each Partner including number of opportunities, introductions, wins, and bookings
- Manage channel conflict with Informatica direct sales teams
- Develop joint strategy for key Informatica accounts

Your Qualifications
- 7+ years of proven success with the enterprise software and Cloud computing channel and selling at executive level within partner and integrator organizations
- Experience in managing enterprise software and cloud computing selling cycles
- 5+ years of experience with a leading cloud computing/SaaS ISV or SI
- Direct sales, account planning, and long-term pipeline development experience
- Project management – structured work approach
- Resource management and knowledge of delivery capability
- Negotiation and leadership skills

Informatica is an Equal Opportunity Employer (EOE)

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, and our products and services at www.informatica.com.

Department: 500008 US Sales - Outsourcing
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Fri, 26 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/US-Wide-Strategic-ISV-Manager%2C-Informatica-Cloud-Job-SD/2402320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/US-Wide-Strategic-ISV-Manager%2C-Informatica-Cloud-Job-SD/2402320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: IPS06480
Job Title: Technical Architecture Manager
Organization: Professional Services

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica Professional Services provide the product expertise, and project management knowledge to deliver the most architecturally efficient and cost effective solution for our customers’ data integration projects. Because our practice serves the largest and most diverse Informatica customer base, our work keeps us on the cutting edge of all forms of data management projects – B2B, Data Governance, Data Migration and Consolidation, Data Quality Management, Data Synchronization, Data Warehousing, Integration Competency Centers, Master Data Management, and Services Oriented Architectures. Whether it is a short or long-term engagement, we are dedicated to sharing our knowledge to ensure our customers continued success with our products.

Your Opportunity
Informatica Professional Services is seeking qualified individuals to join the Technical Architecture Manager organization. As a Technical Architecture Manager (TAM) you will be a trusted advisor to our customers, driving the effective utilization of the Informatica platform. You will work closely with enterprise architecture and governance teams, business line IT architects, and data management leadership to ensure our customer’s success.

Our Ideal Candidate
You are a gifted communicator, able to build consensus and motivate team members and clients to succeed at any given task or project. You are a highly intelligent self-starter who can stay focused and efficient, whether working alone or in a group. You are capable of understanding complex technical and business concepts and explaining them straightforwardly to others. You are a confident pro-active individual who exhibits tact and patience when circumstances demand it. In addition, you have the following attributes:
- Strong interpersonal skills and good judgment with an approachable communication style
- Ability to work in a fast-paced environment and consistently meet internal and external deadlines
- Proficiency communicating with clients, partners and colleagues from other cultures and regions

Your Responsibilities
During the course of a client engagement, the TAM will be expected to:
- Liaise with architects, technical teams, and leadership (both business and IT) across the customer’s organization
- Fully understand the client’s project portfolio, proactively addressing emerging functional and technical requirements
- Organize and lead Informatica Platform governance meetings
- Assess current and planned utilization of the Informatica Platform
- Ensure proper configuration of the Informatica Platform
- Identify opportunities to tune and optimize the existing Platform workload
- Provide the single point of contact for resolution of technical issues
- Act as the primary interface point into Informatica’s broader technical teams to ensure the full breadth and depth of the Informatica organization is leveraged for the customer’s success
- Communicate overall client status to Informatica Professional Services management on a regular basis

In addition, the TAM will be responsible for execution of the following client deliverables as required:
- Informatica platform architecture roadmap
- Fit/Gap assessment of new/planned initiatives
- Repository Health Check
- Velocity methodology training
- Team skills assessment and education plan
- Production operations manual template
- Automated deployment framework
- Platform upgrade plan
- Monthly capacity plan and roadmap
- Quarterly state of the platform report
- Bi-annual platform ROI analysis & report
- ICC / Lean Integration assessment and values stream mapping

TAMs will also be expected to work closely with colleagues in other parts of Informatica to contribute to achievement of overall revenue targets. Specifically, the TAM will:
- Assist Regional Managers and Directors in all aspects of customer satisfaction, lead generation, proposal delivery, and ‘go-live’ events
- Build collaborative relationships with the area sales organizations to ensure their understanding of the TAM value proposition, and to assist with effective positioning of the TAM program to customers
- Provide pre-sales assistance at customer meetings in the concepts of ICC, Velocity, and data integration best-practices

Technical Architecture Managers are looked to as thought leaders both by the customers they serve and within Informatica Professional Services (IPS). For customers, this means the TAM is expected to present new concepts, drive strategy, and find opportunities to expand the value of the Informatica Platform. Within IPS, TAMs actively participate in continuous improvement of key deliverables, refinement and additions to the Velocity methodology, contribution to the IPS Knowledgebase, and coaching/mentoring of other colleagues within the Practice.

Members of the TAM organization must be willing to travel throughout the US up to 75%. When not traveling to a client site team members will be able to work from home.

Your Qualifications
- Must possess combination of technical depth, written/verbal communication, and client management skills
- Must demonstrate expert-level knowledge of PowerCenter, as well as a strong working knowledge of all Informatica products
- Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company
- 10+ years industry experience
- 3+ years of experience architecting, designing, and implementing Informatica platforms and solutions
- Bachelor’s degree or equivalent experience
- Willingness to travel up to 75%

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 100006 US Prof Svcs - PMO/TAM
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Professional Services
Interest Category: Professional Services

Full Time/Part Time: Full Time

Organization: Professional Services]]>Tue, 07 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Redwood-City-Technical-Architecture-Manager-Job-CA-94061/2585675/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Technical-Architecture-Manager-Job-CA-94061/2585675/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06106
Job Title: Software Architect (Backend), Informatica Cloud
Organization: Research & Development

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica Cloud is a multi-tenant hosted service that provides both the industry leading Integration as a Service (IaaS) platform and integration applications that run on the platform. Since its inception, Informatica Cloud has won many industry awards and currently runs over 200,000 integration tasks that transfer over 1 Billion transactions per day, and you would be a key contributor to this high performing team.

Your Opportunity
You are a seasoned architect that is interested in joining the Informatica Cloud Business Unit to shape the direction of Informatica’s Cloud products and play a key role in defining the bar for the functionality, performance, scalability and reliability for the multi-tenant Cloud based platform and service.

Informatica Cloud (www.informaticacloud.com) is the award winning integration as a service platform and services that were created specifically to address the data integration needs of the new generation of cloud based software applications such as Salesforce, Facebook, Twitter etc. It is a hosted multi-tenant cloud based service that delivers purpose-built data integration applications that allow business users to integrate data across cloud-based applications and on-premise systems and databases. Its unique and complete platform APIs allow users, ISVs and SIs to extend the existing services and create entirely new services that address specific integration needs of a vertical market or an ISV application. Informatica Cloud runs over 200,000 integration jobs daily and moves over 1 billion transactions daily (current statistics are accessible at http://trust.informaticacloud.com/status) and has a thriving community of users accessible at https://community.informatica.com/community/products/informatica_cloud). The service has won numerous industry awards including “Best of Salesforce AppExchange” which it has won for the last four years in a row.

Our Ideal Candidate
You are an expert in the area of large scale distributed systems and have proven experience in building highly scalable, highly available web based enterprise class products and see cloud as the most effective way to deliver software applications and services.

You are excited by challenges surrounding the development of highly scalable, fault tolerant, distributed system for solving complex data integration problems. You have innovative ideas around maintaining coherency, low latency and manageability in a large scale distributed system containing 1000s of nodes. You relish interacting with other architects, senior developers as well as executives from across Informatica to evangelize Informatica Cloud platform and services. You enjoy the prospect of having a significant hand in making Informatica Cloud the industry dominant integration platform as a service.

Your Responsibilities
- Define the best architecture and choose the best technologies, components and subsystems for a multi-tenant and ISV enabled platform capable of supporting and scaling with growing number of components and users
- Define REST and web service APIs to access the platform and services
- Drive innovations that improve availability, resiliency and performance of the service
- Define and develop robust monitoring, automatic metrics collection and automatic repair of these systems to handle failures gracefully
- Evaluate related technologies built at Informatica and determine which of them can be leveraged to deliver innovative new integration services on Informatica Cloud
- Serve as a thought leader and mentor on technical, architectural, design and related issues
- Proactively identify architectural weaknesses and recommending appropriate solutions
- Work closely with the rest of the technology leadership team, including development, quality assurance, and technical operations to optimize the deployment and upgrades of the service

Your Qualifications

Professional Experience
-10 or more years of relevant professional experience, a portion of which was within a global enterprise software company
-Demonstrated success in at least several of these areas: building enterprise-class SaaS applications, hosting on public cloud infrastructure, deployment automation, continuous integration, and test-driven development
-Experienced architect with cross-domain, cross-functional and cross-industry expertise with demonstrated knowledge and skills that are both broad and deep
-History of leading multiple concurrent projects and performing in a variety of different roles in the software development life cycle
-Willingness and demonstrated ability to be ‘hands on’ and close to the technology
-Demonstrated ability to share and communicate ideas to executive staff, business sponsors, technical resources and other key constituents in clear, concise language

Domain Knowledge
-Extensive industry/product experience in cloud computing, ETL, Data Replication, EAI and/or Databases preferred
-Current knowledge of data, data management, data integration, and data quality
-Current knowledge of web technologies, distributed computing, messaging and high performance systems
-Current knowledge of autonomous systems

Technical skills
-BS in Computer Science or related fields; advanced degree a plus
-10+ years of professional software development experience
-Good organization, communication and interpersonal skills
-Strong understanding of concurrency, cache coherence, control processes as used in distributed systems
-Strong understanding of OO design patterns, and excellent coding and design skills in Java and C
-Experience developing multi-tier applications, with web-based services development experience
-Understanding of multi-threaded computing and familiarity with the Java concurrency libraries, and strong troubleshooting and debugging skills, especially in a distributed, multi-threaded environment
-Strong problem solving, troubleshooting and analytical skills
-Ability to quickly learn new technologies in a dynamic environment
-Working knowledge of open source technologies such as hibernate, metro, JAXB, JAXWS etc.
-Knowledge of distributed computing technologies such as Hadoop is a plus
-Excellent communication and interpersonal skills; executive presence; well-honed influencing and negotiating skills
-Able to work independently with little direct supervision; take initiative; willing to mentor and develop others
-Strong analytical problem solving and decision making skills
-Ability to react quickly to changing requirements due to product limitations or driven by enterprise needs

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 400011 HQ-Products-Cross Ent.
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Software Quality Assurance
Interest Category: Engineering

Full Time/Part Time: Full Time

Organization: Software Quality Assurance]]>Mon, 22 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Redwood-City-Software-Architect-%28Backend%29%2C-Informatica-Cloud-Job-CA-94061/2341604/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Software-Architect-%28Backend%29%2C-Informatica-Cloud-Job-CA-94061/2341604/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06534
Job Title: Software Architect, Informatica Cloud Extend and Workflow
Organization: Research & Development

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica Cloud is a multi-tenant hosted service that provides both the industry leading Integration as a Service (IaaS) platform and integration applications that run on the platform. Since its inception, Informatica Cloud has won many industry awards and currently runs over 200,000 integration tasks that transfer over 1 Billion transactions per day, and you would be a key contributor to this high performing team.

Your Opportunity
You are a seasoned architect that is interested in joining the Informatica Cloud Business Unit to shape the direction of Informatica’s Cloud Extend and Workflow products and play a key role in defining the bar for the functionality, performance, scalability and reliability for the multi-tenant Cloud Extend based platform and service.

Informatica Cloud Extend (www.informaticacloud.com/products/cloud-extend) is a revolutionary product that brings advanced workflow, process creation and management to the Cloud with unparalleled ease of use and power. It is a hosted multi-tenant Cloud based service based on the enterprise proven Informatica ActiveVOS workflow platform. Its unique platform capabilities allow users, ISVs and SIs to extend the existing applications and create entirely new applications that address the specific workflow needs of a vertical market or an ISV application.

Our Ideal Candidate
You are an expert in the area of large scale distributed systems and have proven experience in building highly scalable, highly available Web based enterprise class products and see Cloud as the most effective way to deliver software applications and services.

You are excited by challenges surrounding the development of highly scalable, fault tolerant, distributed systems for solving complex application integration problems. You have innovative ideas around maintaining coherency, low latency and manageability in a large scale distributed environment. You relish interacting with other architects, senior developers as well as executives to evangelize Informatica Cloud Extend. You enjoy the prospect of being a key contributor to making Informatica Cloud Extend the industry dominant composite application platform.

Your Responsibilities
Reporting to the Sr. Director of Development based in Shelton, CT, you will join the team in Shelton, CT and:
-Define and develop robust application, process and service interfaces
-Define the best architecture and choose the best technologies, components and subsystems for a multi-tenant, enterprise and ISV enabled platform capable of supporting and scaling a growing number of components and users
-Drive innovations that improve availability, resiliency and performance of the service
-Serve as a thought leader and mentor on technical, architectural, design and related issues
-Proactively identify architectural weaknesses and recommending appropriate solutions
-Work closely with the rest of the technology leadership team, including development, quality assurance, and technical operations to optimize the deployment and upgrades of our application and service

Your Qualifications
-8 or more years of relevant professional experience and a strong core and server-side Java developer with a deep understanding of object oriented design and patterns
-Hands on experience/record of success in building high-volume, low latency web based solutions using latest Java/J2EE technologies and open source frameworks
-Experience building secure applications using WS-Security, J2EE, role based authorization, and Single Sign On
-Deep understanding of XML, WSDL, SOAP, BPEL, WS (Web Services) standards, XQuery
-Strong experience working with JDBC, SQL, JMS, LDAP, HTTP, JAX-WS, JAXP, JAXB, REST, HTML, JSON, JSP, AJAX, Javascript, JQuery
-Willingness and demonstrated ability to be ‘hands on’ and close to the technology
-Solid organization, communication and interpersonal skills
-Demonstrated ability to share and communicate ideas to executive staff, business sponsors, technical resources and other key constituents in clear, concise language
-Able to work with geographically dispersed, cross functional teams
-Excellent troubleshooting, analytical, and problem solving skills
-Independent, self-starter, and team player
-Experience with Salesforce and Apex is a plus
-Undergraduate degree in Computer Science or a related technical discipline; advanced degree desirable

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 421001 US R&D Cloud Extend
Region: North America
Country: United States of America
State: Connecticut
City: Shelton
Interest: Software Development
Interest Category: Engineering

Full Time/Part Time: Full Time

Organization: Software Development]]>Wed, 15 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Shelton-Software-Architect%2C-Informatica-Cloud-Extend-and-Workflow-Job-CT/2600277/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Shelton-Software-Architect%2C-Informatica-Cloud-Extend-and-Workflow-Job-CT/2600277/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06038
Job Title: Director Strategic Business Development Europe
Organization: Sales

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to help them access, integrate and secure their information assets held in the transitional enterprise, off premise and in the Cloud.

Our Team
Our Team, the Business Experts Team is able to connect with a business audience and successfully establishes the business value of the Informatica Platform. We are the frontline business value experts.

Informatica is looking for an Industry Expert to work with the Informatica sales team to understand and quantify the business value a customer could expect through the use of our platform and various products. This individual will be essential to helping our customers leverage the Informatica Platform to address key IT initiatives that drive business value.

Our Ideal Candidate
You have deep Manufacturing Industry vertical expertise and can relate the business issues to the need for trusted and timely data. You communicate an inspirational and optimistic vision and win over colleagues, customers and business partners alike with your articulate influencing and negotiating skills. You are a proactive and assertive professional who compels others to get on board. You are a Team player. You have the reputation for solid business acumen, influencing customer lines of business executives, building and maintaining strong trust-based relationships, contributing to the bottom line and being customer focused with a strong client service orientation.

Your Responsibilities
Reporting to the Vice President, Industry Consulting, you will gain the reputation for being the ‘go-to’ person and business value of trusted and timely data in your industry vertical. You will apply your knowledge of the industry vertical to develop the opportunity strategy and value proposition and then help the client and the Informatica team to understand the business value of trusted and timely data. You will be involved with motivating Informatica revenue growth by attracting new customers, cross-selling and upselling to existing customers.

Your primary Responsibilities include:
- Lead the conversation with business leaders at prospects and customers in your industry about the value of timely and trusted data, and the role of Informatica products in delivering that value
- Recognize the need, and drive requirements, for solutions in your industry vertical
- Perform high-level business solution design to deliver on the value of timely and trusted data
- Champion Informatica solutions and key benefits internally and externally
- Support field enablement on your industry initiatives, and collaborate with the sales and marketing teams to achieve market success in your industry
- Be viewed as a trusted advisor and thought leader internally and externally in your industry vertical
- Representative examples of how you will collaborate with Informatica and partner sales and marketing teams include:
- Identify industry issues that can be solved by access to trusted and timely data
- Create messaging articulating how the Industry issues can benefit from trusted and timely data
- Deliver messaging at Industry seminars, through whitepapers and Industry magazine articles
- Lead the discussion with a business stakeholder/C-Suite to determine their business pain
- Maximize the business value Informatica provides to customers by coaching the sales and I mplementation teams on opportunities
- Identify and gain access to business stakeholders who benefit from a technical initiative; in doing so, convert a technical initiative to a business initiative
- Develop and present a qualitative or quantitative business case to the business stakeholders
- Lead business stakeholder and C-suite discussions by communicating how their business pains can be uniquely solved by access to trusted and timely data
- Work with pre-sales to provide requirements for compelling demonstrations of Informatica solutions
- Identify additional business opportunities with the account
- Establish a “Trusted Advisor” relationship with the business stakeholders and/or C-suite
- Develop and deliver sales training in support of your industry initiatives

Your Qualifications
- At least ten years of increasingly responsible experience with generating value from enterprise software solutions
- An expert in the Manufacturing industry vertical with specific expertise in discrete manufacturing, and related verticals
- Ability to triangulate and confirm the business pain from conversations with the business stakeholder.
- Ability to understand the capabilities of the Informatica Platform
- Ability to credibly connect the impact of trusted and timely data to business pain.
- Ability to generate a qualitative or quantitative business case
- Experience with complex enterprise sales cycles
- Excellent interpersonal skills; proven track record of building strong relationships and establishing credibility with customers, partners, analysts, sales, R&D, and the management team
- Executive presence; consultative style
- Well-honed problem solving and analytical skills
- Team player, with ability to balance multiple simultaneous customer/partner interactions
- Self-motivated and team-oriented; able to work both autonomously and effectively as part of a geographically dispersed team
- Excellent listening, writing and presentation skills. English is a must, other languages is a plus
- Knowledge of/prior experience with, Informatica products is a plus
- Competitive intelligence/grasp of competition is a plus
- MBA is a plus
- Experience in an industry line of business role and/or in management consulting is a plus
- Bachelor's degree, preferably in a technical/scientific concentration
- Ability to travel with US and Internationally to meet the needs of the role (approx. 50%)

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending upon your geographic work location. It’s an exciting time to work at Informatica; you can learn about our company, products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 542008 DE SLS SME
Region: EMEA
Country: Germany
State: Hesse
City: Frankfurt
Interest: Sales Consulting
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales Consulting]]>Wed, 24 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Frankfurt-Director-Strategic-Business-Development-Europe-Job/2307494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Frankfurt-Director-Strategic-Business-Development-Europe-Job/2307494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SORC06339
Job Title: Director Strategic Business Development Europe
Organization: Sourcing

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to help them access, integrate and secure their information assets held in the transitional enterprise, off premise and in the Cloud.

Our Team
Our Team, the Business Experts Team is able to connect with a business audience and successfully establishes the business value of the Informatica Platform. We are the frontline business value experts.

Informatica is looking for an Industry Expert to work with the Informatica sales team to understand and quantify the business value a customer could expect through the use of our platform and various products. This individual will be essential to helping our customers leverage the Informatica Platform to address key IT initiatives that drive business value.

Our Ideal Candidate
You have deep Manufacturing Industry vertical expertise and can relate the business issues to the need for trusted and timely data. You communicate an inspirational and optimistic vision and win over colleagues, customers and business partners alike with your articulate influencing and negotiating skills. You are a proactive and assertive professional who compels others to get on board. You are a Team player. You have the reputation for solid business acumen, influencing customer lines of business executives, building and maintaining strong trust-based relationships, contributing to the bottom line and being customer focused with a strong client service orientation.

Your Responsibilities
Reporting to the Vice President, Industry Consulting, you will gain the reputation for being the ‘go-to’ person and business value of trusted and timely data in your industry vertical. You will apply your knowledge of the industry vertical to develop the opportunity strategy and value proposition and then help the client and the Informatica team to understand the business value of trusted and timely data. You will be involved with motivating Informatica revenue growth by attracting new customers, cross-selling and upselling to existing customers.

Your primary Responsibilities include:
- Lead the conversation with business leaders at prospects and customers in your industry about the value of timely and trusted data, and the role of Informatica products in delivering that value
- Recognize the need, and drive requirements, for solutions in your industry vertical
- Perform high-level business solution design to deliver on the value of timely and trusted data
- Champion Informatica solutions and key benefits internally and externally
- Support field enablement on your industry initiatives, and collaborate with the sales and marketing teams to achieve market success in your industry
- Be viewed as a trusted advisor and thought leader internally and externally in your industry vertical
- Representative examples of how you will collaborate with Informatica and partner sales and marketing teams include:
- Identify industry issues that can be solved by access to trusted and timely data
- Create messaging articulating how the Industry issues can benefit from trusted and timely data
- Deliver messaging at Industry seminars, through whitepapers and Industry magazine articles
- Lead the discussion with a business stakeholder/C-Suite to determine their business pain
- Maximize the business value Informatica provides to customers by coaching the sales and I mplementation teams on opportunities
- Identify and gain access to business stakeholders who benefit from a technical initiative; in doing so, convert a technical initiative to a business initiative
- Develop and present a qualitative or quantitative business case to the business stakeholders
- Lead business stakeholder and C-suite discussions by communicating how their business pains can be uniquely solved by access to trusted and timely data
- Work with pre-sales to provide requirements for compelling demonstrations of Informatica solutions
- Identify additional business opportunities with the account
- Establish a “Trusted Advisor” relationship with the business stakeholders and/or C-suite
- Develop and deliver sales training in support of your industry initiatives

Your Qualifications
- At least ten years of increasingly responsible experience with generating value from enterprise software solutions
- An expert in the Manufacturing industry vertical with specific expertise in discrete manufacturing, and related verticals
- Ability to triangulate and confirm the business pain from conversations with the business stakeholder.
- Ability to understand the capabilities of the Informatica Platform
- Ability to credibly connect the impact of trusted and timely data to business pain.
- Ability to generate a qualitative or quantitative business case
- Experience with complex enterprise sales cycles
- Excellent interpersonal skills; proven track record of building strong relationships and establishing credibility with customers, partners, analysts, sales, R&D, and the management team
- Executive presence; consultative style
- Well-honed problem solving and analytical skills
- Team player, with ability to balance multiple simultaneous customer/partner interactions
- Self-motivated and team-oriented; able to work both autonomously and effectively as part of a geographically dispersed team
- Excellent listening, writing and presentation skills. English is a must, other languages is a plus
- Knowledge of/prior experience with, Informatica products is a plus
- Competitive intelligence/grasp of competition is a plus
- MBA is a plus
- Experience in an industry line of business role and/or in management consulting is a plus
- Bachelor's degree, preferably in a technical/scientific concentration
- Ability to travel with US and Internationally to meet the needs of the role (approx. 50%)

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending upon your geographic work location. It’s an exciting time to work at Informatica; you can learn about our company, products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: Sales
Region: EMEA
Country: Germany
State: Hesse
City: Frankfurt
Interest: Sales Consulting
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales Consulting]]>Thu, 16 May 2013 02:59:00 GMThttp://careers.informatica.com/job/Frankfurt-Director-Strategic-Business-Development-Europe-Job/2490051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Frankfurt-Director-Strategic-Business-Development-Europe-Job/2490051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SALE06426
Job Title: Territory Manager, Financial Services
Organization: Sales

Our Company

Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation in the healthcare marketplace. We’re the frontline evangelists, the direct line to our customers. Informatica believes strongly that our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Sales affords us. We are committed on building a team of financial services professionals who understand the challenges the financial services organizations are facing and who can then articulate the value of our solutions, when implemented, can deliver.

Your Opportunity
We are seeking an energetic, innovative leader with a flair for developing new business and identifying and selling to customer needs. You’ll join our relationship-driven team and take charge of developing detailed sales/marketing plans and maximizing sales promotions and incentive programs to drive results and inspire productivity and teamwork. You will rely on your experience and good judgment to proactively and exponentially grow accounts in your territory and drive year-over-year growth in line with the overall territory revenue goals.

Our Ideal Candidate
You are an aggressive self-starter who compels others to get on board. You communicate an inspired and optimistic vision and win over colleagues, customers and business partners alike with your articulate negotiating skills. You are known for your strong hunting capabilities and strategic operating skills, and you’re constantly on the lookout for prospective deals and new business opportunities. You thrive in an independent mode but also value collaboration. In addition, you have the following attributes:
- Deep understanding of the business and technical contexts in which key accounts are situated
- Ability to build consultative effectiveness and establish trust
- Extensive relationships with CXO’s in the top companies in your market
- Innovative vision and foresight to anticipate and create new opportunities

Your Responsibilities
You will develop and execute a strategic and comprehensive business plan for your territory, including identifying core customers, mapping the benefits of Informatica’s solutions to the business requirements. You will strive to understand the customer’s organizational structure and work to achieve alignment. You will take full responsibility for accurate forecasting, regular quarterly revenue delivery, and facilitation of sales enablement and regulate the implementation of agreed account and business plans. Furthermore, you’ll coach partners, accessing resources within Informatica to support them on specific opportunities, with the goal of building sufficient capacity to meet customers’ demand for Informatica-related services and skills. Other responsibilities include but are not limited to the following:
- Develop detailed sales/marketing plans and sales forecasts
- Manage time and work flow and create effective call plans
- Monitor competition and respond immediately and appropriately
- Build an exhaustive network and generate prolific referrals

Your Qualifications
- 5-10 years of successful enterprise software sales history
- A strong overall financial services industry expertise
- A proven track record of over-quota achievement
- Ability to operate in an entrepreneurial environment
- Knowledge of Data Warehousing, Enterprise Application Integration, CRM/ERP, Database and/or Business Intelligence software concepts and products preferred
- BA/BS or equivalent educational background
- Experience with DW analytics such as Microstrategy, IBM/Cognos, NCR/Teradata, Oracle and SAP/Business Objects or Integration technologies such as Oracle/SeeBeyond, Pegasystems, Software AG/WebMethods and TIBCO

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 531003 US Sales Financial Srvcs East
Region: North America
Country: United States of America
State: Pennsylvania
City: Philadelphia
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Fri, 10 May 2013 02:59:00 GMThttp://careers.informatica.com/job/Philadelphia-Territory-Manager%2C-Financial-Services-Job-PA/2542939/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Philadelphia-Territory-Manager%2C-Financial-Services-Job-PA/2542939/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SALE06224
Job Title: Director, Cloud Alliances
Organization: Sales

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team
We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation in the marketplace. We’re the frontline evangelists, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Cloud Sales affords us.

Your Opportunity
We’re looking for a sales leader who thrives on developing new accounts as well as influencing existing partnerships to maximize their revenue generating potential. In this role, you’ll build relationships within an assigned territory and will be directly responsible for revenue generating opportunities with all of our Partners – Strategic Channels, Local and Eco-System partners. In this key role, you are also the Direct Sales interface and engage with Informatica’s named accounts team to ensure there is no pipeline or forecast conflicts with in your mutual regions. You’ll continually use your relationship management skills to ensure Informatica is positioned positively with these partners.

Our Ideal Candidate
You’re knowledgeable about the Cloud industry and keep up-to-date on the competitive positioning of our products and services. As a natural sales leader, you have strong negotiating skills, superb communications abilities and take pride in your need to be productive and efficient. Preparing forecast reports is fun for you, and you use them in your daily planning routine. You enjoy the opportunity to travel and meet with partners in person knowing that building relationships is the key to motivating our distribution partners.

Your Responsibilities
The key focus for the Informatica Cloud Alliance Manager is on building long term, strategic relationships with SI/Consulting and OEM Partners to generate incremental bookings, open new markets, and increase the awareness of Informatica with Partners.
You’ll need to master the complexity of the Partner organization - penetrate the Partner’s global leadership network and establish and maintain senior-level executive relationships between INFA and the Partner Identifying and driving Partner sourced opportunities and effectively engaging and managing communication between our Partners and the INFA direct sales team is critical. You’ll also work with INFA Alliance Managers to identify partner presence & strengths within assigned account base Additional responsibilities include, but are not limited to the following:
- Provide ongoing partner education on messaging, solutions, services, & events
- Establish and agree on a success profile for each Partner including number of opportunities, introductions, wins, & bookings
- Manage channel conflict with INFA direct sales teams
- Develop joint strategy for key INFA accounts

Your Qualifications
- 10-15 years of proven success with the enterprise software and Cloud computing channel and selling at executive level within partner/integrator organizations
- Experience in managing enterprise software and cloud computing selling cycles
- 5+ years of experience with a leading cloud computing/SaaS ISV or SI
- Direct sales, account planning, and long-term pipeline development experience
- Project management - structured work approach
- Resource management and knowledge of delivery capability
- Negotiation and leadership skills

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE)

Department: 500008 US Sales - Outsourcing
Region: North America
Country: United States of America
State: New York
City: New York
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Sat, 04 May 2013 03:00:00 GMThttp://careers.informatica.com/job/New-York-Informatica-Cloud-Alliances-Manager-Job-NY-10001/2468396/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/New-York-Informatica-Cloud-Alliances-Manager-Job-NY-10001/2468396/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: IT&F06442
Job Title: Technical Delivery Manager
Organization: IT & Facilities

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team
At Informatica, our IT team partners with the business to define, design and deliver technology solutions that address current challenges and future needs of the enterprise. We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services.

The IT EDM (Enterprise Data Management) team strives to be Informatica’s #1 customer and is responsible for using Informatica products to develop solutions for the global employee base that increase our return on Data; work with product management to provide feedback on the latest releases, including those in alpha and beta development phases; assist Sales and Marketing on innovative product deployments and projects. The team is responsible for meeting business objectives through technical deliverables; designing solutions that are efficient and scalable; communicating effectively across the organization; and quality problem solving, debugging, and production support.

Your Opportunity
Informatica is looking for an energetic Technical Delivery Manager to join our highly motivated team of IT-Enterprise Data Management (EDM) professionals to manage and deliver the technical aspects of our enterprise data warehousing, business intelligence, and master data management, including data modeling, ETL development, and data quality. In this exciting role, you will be responsible for the day-to-day management of the development team in our Bangalore, India office and will work closely with EDM team in US, as well as other team members to support and evolve Informatica’s data management solutions. You will have the opportunity to expand your technology portfolio at a very fast pace and implement the latest Informatica products while working with SAAS-based and on-premise systems. Not only will you be part of a highly dynamic team executing on the data and information needs of the organization, you will also play a key role in helping define future product roadmaps, and supporting the sales and marketing cycles by demonstrating our customers’ quintessential uses for our products.

Along with the rest of the Enterprise Data Management team, you will be Informatica’s #1 Customer and you will share these experiences with all levels and departments within Informatica.Reporting to the Senior Director of IT Enterprise Data Management and based in Bangalore, India, you will be a key member of a high impact IT organization of 140 people who are aligned in several geographically dispersed centers in over 25 countries that support an employee base of over 2,800 people.

Our Ideal Candidate
You are a multi-talented professional capable of technically managing multiple projects while ensuring a stable and robust production environment.You will assume a key role in strategy definition and project execution related to cutting edge technologies and solutions including Big Data.You understand the big picture but you are also detail-oriented and can create clear implementation plans.
As Technical Delivery Manager, you will possess the ability to come up with creative solutions to problems and be able to lead, collaborate, and leverage available technical resources to deliver projects.You will also be able to balance a thoughtful analysis of the pros and cons with the ability to make clear and timely decisions.The Technical Delivery Manager will have a positive, “can do” attitude, have great communication skills and business acumen, and be ready to jump in and make things happen.You will possess excellent skills in problem solving and debugging, and know how and when to escalate issues to management.You will have experience applying modeling techniques to actual business solutions, and experience designing, developing and implementing data warehouse solutions, processes, and relational databases.

Your Responsibilities
As a Technical Delivery Manager and member of the Enterprise Data Management team, your role will be to:
- Lead the design and implementation of next-generation Data Management solutions including Pervasive BI, MDM, Data Virtualization, Data Integration, Data Quality, Identity Resolution, Data Visualization, Mobile BI, and Complex Event Processing
- Provide technical leadership and expertise to the global development team including hiring, coaching and being accountable for the deliverables to which you have ownership
- Provide thought leadership in the selection and implementation of data transformation tools required to satisfy business and technical requirements
- Analyze requirements and develop and design solutions that are achievable, acceptable, and consistent with customer expectations and architectural principles
- Manage worldwide solutions, ensuring high availability to the business
- Distribute workload among technical team members including coordinating with technical resources in US office
- Define code standards and conduct code reviews to ensure standards and best practices are being adhered to
- Deploy changes to test and production environments per our change control procedures
- Develop strong relationships with other functional and technical groups such as Global Customer Service
- Work and collaborate with on-site team of business analysts, enterprise data architect, and BI technical lead to provide development and technical support for EDM deliverables.
Your Qualifications
- Minimum of 15 years of demonstrated experience designing, implementing, and supporting data warehouses, business intelligence, data quality, and/or master data management solutions
- Minimum of 4 years of experience as a strong technical delivery manager with a measurable track record of success
- Minimum of 3 to 5 years of people management experience in hiring, coaching, and developing a high performing data management team
- Experience in implementing and managing MicroStrategy, Informatica suite of applications (PowerCenter, Informatica Data Quality, and Informatica MDM) highly desirable
- Ability to technically lead multiple projects and tasks simultaneously and meet established deadlines with high quality
- Project management experience using Agile a strong plus
- Strong solution design, problem solving and debugging skills especially in high pressure situations
- Demonstrated experience in data warehouse data modeling and common data modeling
- Experience in various business disciplines such as consulting services, marketing and sales, project management, IT, financial management, business operations, and software development, with proven ability to develop and integrate plans
- Demonstrated ability to work and communicate effectively (written and verbal) in a global team environment with technical and business audiences
- Strong facilitation skills with executive-level leaders; well-honed influencing and negotiating skills
- Self-motivated, a willingness to learn with a strong sense of accountability, business acumen and a proven track record of delivering results
- Bachelor's Degree in Computer Science, Information Systems or a related technical discipline

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com.We are an Equal Opportunity Employer (EOE).
Department: 870008 India based WW-IT
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Web Development
Interest Category: Information Technology

Full Time/Part Time: Full Time

Organization: Web Development]]>Sat, 18 May 2013 05:31:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Delivery-Manager-Job/2557245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Delivery-Manager-Job/2557245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: MKTG06378
Job Title: Director of Product Marketing, ILM Test Data Management and Data Security
Organization: Marketing

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Join the Application ILM product marketing team, which is responsible for one of Informatica’s fastest growing products. This product line includes Informatica Data Archive, Data Subset, and Data Masking – both Persistent and Dynamic Data Masking. Informatica is looking for a seasoned Director of Product Marketing to oversee our growing markets including Data Privacy, Test Data Management, Application Performance and Enterprise Data Archiving.

Our Ideal Candidate
You are an innovative strategic thinker and highly effective people leader who understands sales and demand generation; a product expert who understands how data masking and data archiving products solve customer problems; and a marketing expert who can build the message, create core collateral, and define the best programs to execute on strategies and drive revenues. Knowledge of data privacy, application testing processes, data archiving and application retirement is a strong plus.

Your Opportunity
In this newly created, individual contributor role based in Redwood City, CA, you will report to the VP Product Marketing and Business Development for the ILM business unit. You will leverage your talents to define go-to-market strategies; define and communicate product messaging, pricing and packaging; and coordinate with the field, partners and corporate marketing to drive demand generation. Informatica is delivering market changing test data management and data masking with leading data archiving innovations that will drive down the cost of IT infrastructure and minimize the risk of exposing sensitive data while ensuring compliance to local, federal and industry regulations. You will help to shape these markets, influence the influencers, and be part of one of Informatica’s fastest growing business units.

Your Responsibilities
-People Leadership—Gain the reputation for being a dynamic leader in the organization who is visible, accessible, responsive, and most important, delivers great results that impact the bottom line. Corral cross-functional resources and teams to drive results and inspire the business unit, analysts and prospects.
-Planning and Execution—Analyze the state of the business; define solutions for Informatica’s Application ILM offerings and go-to-market plans globally; create an actionable plan and orchestrate its successful execution.
-Messaging and Positioning—Develop positioning and messaging that clearly differentiates our Application ILM offerings and resonates with target audiences.
-Demand Generation—Build the marketing mix necessary to support each go-to-market strategy for Application ILM. Be the ‘go to’ person for customers and industry analysts on Informatica’s data masking, test data management and data archive products. Participate in external thought leadership and communications activities through blogging, tweeting, public speaking, and other media as appropriate.
-Sales/Field Enablement—Create sales tools and training materials to improve sales productivity and effectiveness. Gather best practices from successful sales reps and train others on how to win business by standardizing approaches.
-Evangelism and Thought Leadership—Grow Informatica’s reputation as a thought leader; participate in/contribute to external reputation building activities that include, but are not limited to, blogging, tweeting, public speaking, user groups, bylining articles, Informatica World, and other media as appropriate.
-Analyst Relations – Support our industry analyst relations organization by providing thought leadership and product positioning to ensure that Informatica remains the leader in Gartner Magic Quadrant and Forrester Wave, among others.
-Collateral Creation—Create solutions, product and sales presentations, event collateral, white papers, webinars, web videos, and product demos.
-Customer References—Know the customer; build and sustain close relationships with important customers and build great references to support sales and activities.
-Market Intelligence – Be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to ‘crush’ them.
-Product Launches – Plan the launch of new products and releases and manage the cross-functional implementation of the plan.

Your Qualifications
-10 or more years of relevant professional experience, with at least 6 years in product marketing and/or product management in an enterprise software company; experience with data masking, test data management, data archiving or relevant software applications strongly preferred; strong knowledge of the Informatica portfolio is desirable
-Seasoned executive with a strong blend of enterprise software and entrepreneurial experience; 6 or more years with a record of tangible accomplishments, demonstrated ability to grow revenues and drive profitability; expertise in metrics-based management.
-Track record of operating effectively and influencing change in a matrix marketing organization; demonstrated success in growing and maturing a team of high performing professionals.
-Exceptional leadership and communications skills; able to link company vision, product roadmap, and go-to-market strategy.
-Proven track record of successfully balancing market requirements and market realities from inception to launch.
-Strong leadership, time management and project management skills; can manage multiple concurrent opportunities and projects effectively; able to prioritize and make decisions without all the information, and pay attention to the details.
-Demonstrated ability to be ‘hands on’ and close to the technology.
-Demonstrated experience building various types of collateral including presentations, data sheets, Webinars, white papers, articles and blogs; must be able to develop your own collateral (e.g., white papers, presentations, etc.) in addition to directing internal and external contractors; must provide samples of your work during interview process.
-Experienced in all aspects of product strategy and positioning; able to incorporate your knowledge into all aspects of marketing.
-Excellent interpersonal and written communication skills with business and technical audiences in presentations, press interviews and conferences.
-Executive presence and ability to represent Informatica and associated product lines to senior executives as well as mid-level decision makers within our customer base.
-Demonstrated ability to express the business value of complex technical products and solutions; must be able to synthesize and explain complex topics in simple terms.
-Self-motivated, results driven individual requiring minimal oversight that can work to accomplish large complex goals in a collaborative environment, coordinating multiple groups with disparate opinions.
-Highly motivated, results-driven self-starter who is also a collaborative team player.
-Displays intellectual curiosity, innovation, creativity, persistence, commitment, passion and optimism.
-Undergraduate degree in a related discipline; MBA or advanced degree a plus.
-Willing to travel up to 20% of the time, both domestic and international.

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 631601 US ILM Product Marketing
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Product Marketing
Interest Category: Marketing

Full Time/Part Time: Full Time

Organization: Product Marketing]]>Sun, 28 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Redwood-City-Director-of-Product-Marketing%2C-ILM-Test-Data-Management-and-Data-Security-Job-CA-94061/2518291/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Director-of-Product-Marketing%2C-ILM-Test-Data-Management-and-Data-Security-Job-CA-94061/2518291/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: IPS06481
Job Title: Technical Delivery Manager
Organization: Professional Services

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica Professional Services (IPS) provides the product expertise, and project management knowledge to deliver the most architecturally efficient and cost effective solution for our customers’ data integration projects. Because our practice serves the largest and most diverse Informatica customer base, our work keeps us on the cutting edge of all forms of data management projects – B2B, Data Governance, Data Migration and Consolidation, Data Quality Management, Data Synchronization, Data Warehousing, Integration Competency Centers, Master Data Management, and Services Oriented Architectures. Whether it is a short or long-term engagement, we are dedicated to sharing our knowledge to ensure our customers continued success with our products.

Your Opportunity
Informatica Professional Services is seeking qualified individuals for the role of Technical Delivery Manager (TDM) within the Project Management Organization (PMO). As a part of the PMO, Technical Delivery Managers are to be responsible for leading the delivery of large, strategic, and complex data integration projects (DW, BI, MDM, B2B, ILM) on behalf of our customers. You will work closely with project team members from Informatica, our customer’s internal team, and our alliance partners to ensure successful project delivery. The TDM is ultimately responsible for the leadership, financial management, quality, and timely delivery of the project for our customer.

Our Ideal Candidate
You are a gifted communicator, able to build consensus and motivate team members and clients to succeed at any given task or project. You are a highly intelligent self-starter who can stay focused and efficient, whether working alone or in a group. You are capable of understanding complex technical and business concepts and explaining them straightforwardly to others. You are a confident pro-active individual who exhibits tact and patience when circumstances demand it. In addition, you have the following attributes:
- Strong interpersonal skills and good judgment with an approachable communication style
- Ability to work in a fast-paced environment and consistently meet internal and external deadlines
- Proficiency communicating with clients, partners and colleagues from other cultures and regions

Your Responsibilities
During the course of a client engagement, the TDM will be expected to:
- Act as Project Manager for the overall initiative when there is no Project Manager assigned from the customer’s organization
- Liaise with architects, technical teams, and leadership (both business and IT) across the customer’s organization
- Provide the single point of contact for resolution of project related issues
- Act as the primary interface point into Informatica’s broader technical teams to ensure the full breadth and depth of the Informatica organization is leveraged for the customer’s success
- Communicate overall project status to the customer and to Informatica Professional Services management on a regular basis
- Lead project meetings, including project kickoff, project status, steering committee, and other project stage gate meetings
- Provide overall project leadership and direct project teams in the delivery of high-quality products within committed timeframes and budgets
- Work with project team members to define project tasks and milestones, and coordinate the alignment of dependencies both within the project and across other projects
- Ensure complete understanding of the project estimates and project scope in order to lead the team to deliver within the boundaries of the given estimates and assumptions
- Manage customer expectations regarding project scope, timelines, and deliverables
- Coordinate with project team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals
- Mentor project team members on Velocity methodology and drive utilization of consistent processes and deliverables

In the course of a project engagement, the TDM will be responsible for execution of the following PMO deliverables as required:
- Project charter and roadmap
- Project role matrix
- Project status reports
- Project schedules
- Issues and risk log
- Project communication protocol and escalation plan
- Project scope change assessment and change requests
- Business requirements specification
- Requirements traceability matrix
- Data quality plan
- Service level agreements

Technical Delivery Managers are looked to as leaders and experts in the delivery of data integration initiatives, both by the customers they serve and within Informatica Professional Services (IPS). For customers, this means the TDM is expected to leverage their technical domain expertise to drive project delivery, lead the project team, clearly set and manage customer expectations, and proactively address and resolve project related issues. Within IPS, TDMs will help establish the overall PMO framework, driving utilization of common standards and processes across the Practice. They will also be expected to actively participate in continuous improvement of PMO deliverables, make refinements and additions to the Velocity methodology, contribute to the IPS Knowledgebase, and coach/mentor other colleagues within the Practice.

Members of the PMO organization must be willing to travel throughout the US up to 75%. When not traveling to a client site team members will be able to work from home.

Your Qualifications
- Must possess combination of technical depth, written/verbal communication, project management, and client management skills
- Must demonstrate technical competency in Informatica PowerCenter, as well as a strong working knowledge of all Informatica products
- Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company
- Exceptional interpersonal, organizational and communication skills (written & verbal)
- Excellent presentation skills and strong negotiation skills
- Ability to anticipate and build contingency plans
- Expert Project Management skills including: estimating, scope management, budget management, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, team management
- Skills and knowledge acquired through participation in the delivery of data integration initiatives in each of the following areas: change management, release management, configuration management, systems integration, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design
- Strong history and track record of completing quality projects on time, as well as a proven track record coaching and mentoring others to success
- Ability to handle stressful situations with perseverance and professionalism
- Ability to multi-task efficiently
- 10+ years industry experience
- 3+ years project delivery experience managing large or complex data integration (DW, BI, MDM, B2B, ILM) projects as a Project Manager, Technical Lead, Lead Developer, or Lead Business Analyst
- Bachelor’s degree or equivalent experience
- Willingness to travel up to 75%

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 105004 Canada Prof Services - PMO/TAM
Region: North America
Country: United States of America
State: New York
City: New York
Interest: Professional Services
Interest Category: Professional Services

Full Time/Part Time: Full Time

Organization: Professional Services]]>Tue, 07 May 2013 00:00:00 GMThttp://careers.informatica.com/job/New-York-Technical-Delivery-Manager-Job-NY-10001/2585674/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/New-York-Technical-Delivery-Manager-Job-NY-10001/2585674/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SALE06398
Job Title: Territory Account Manager - Enterprise Sales
Organization: Sales

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
We’re the frontline evangelists, the direct line to our customers. Informatica believes strongly that our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Sales affords us. We are committed on building a team of professionals who understand the challenges and who can then articulate the value of our solutions.

Your Opportunity
We are seeking an energetic, innovative leader with a flair for developing new business and identifying and selling to customer needs. You’ll join our relationship-driven team and take charge of developing detailed sales/marketing plans and maximizing sales promotions and incentive programs to drive results and inspire productivity and teamwork. You will rely on your experience and good judgment to proactively and exponentially grow accounts in your territory and drive year-over-year growth in line with the overall territory revenue goals.

Our Ideal Candidate
You are an aggressive self-starter who compels others to get on board. You communicate an inspired and optimistic vision and win over colleagues, customers and business partners alike with your articulate negotiating skills. You are known for your strong hunting capabilities and strategic operating skills, and you’re constantly on the lookout for prospective deals and new business opportunities. You thrive in an independent mode but also value collaboration. In addition, you have the following attributes:
- Deep understanding of the business and technical contexts in which key accounts are situated
- Ability to build consultative effectiveness and establish trust
- Extensive relationships with CXO’s in the market
- Innovative vision and foresight to anticipate and create new opportunities

Your Responsibilities
You will develop and execute a strategic and comprehensive business plan for your territory, including identifying core customers, mapping the benefits of Informatica’s solutions to the business requirements. You will strive to understand the customer’s organizational structure and work to achieve alignment. You will take full responsibility for accurate forecasting, regular quarterly revenue delivery, and facilitation of sales enablement and regulate the implementation of agreed account and business plans. Furthermore, you’ll coach partners, accessing resources within Informatica to support them on specific opportunities, with the goal of building sufficient capacity to meet customers’ demand for Informatica-related services and skills. Other responsibilities include but are not limited to the following:
- Develop detailed sales/marketing plans and sales forecasts
- Manage time and work flow and create effective call plans
- Monitor competition and respond immediately and appropriately
- Build an exhaustive network and generate prolific referrals

Your Qualifications
- 5-10 years of successful enterprise software sales
- A proven track record of over-quota achievement
- Ability to operate in an entrepreneurial environment
- Knowledge of Data Warehousing, Enterprise Application Integration, CRM/ERP, Database and/or Business Intelligence software concepts and products preferred
- BA/BS or equivalent educational background
- Experience with DW analytics such as Microstrategy, IBM/Cognos, NCR/Teradata, Oracle and SAP/Business Objects or Integration technologies such as Oracle/SeeBeyond, Pegasystems, Software AG/WebMethods and TIBCO

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, and our products and services at www.informatica.com.

We are an Equal Opportunity Employer (EOE).

Department: 500015 US Commercial Territory - East
Region: North America
Country: United States of America
State: Virginia
City: Reston
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Thu, 02 May 2013 03:00:00 GMThttp://careers.informatica.com/job/Reston-Territory-Account-Manager-Enterprise-Sales-Job-VA-20190/2523772/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Reston-Territory-Account-Manager-Enterprise-Sales-Job-VA-20190/2523772/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SALE06459
Job Title: Territory Account Manager - Enterprise Sales - West
Organization: Sales

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
We’re the frontline evangelists, the direct line to our customers. Informatica believes strongly that our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Sales affords us. We are committed on building a team of professionals who understand the challenges and who can then articulate the value of our solutions.

Your Opportunity
We are seeking an energetic, innovative leader with a flair for developing new business and identifying and selling to customer needs. You’ll join our relationship-driven team and take charge of developing detailed sales/marketing plans and maximizing sales promotions and incentive programs to drive results and inspire productivity and teamwork. You will rely on your experience and good judgment to proactively and exponentially grow accounts in your territory and drive year-over-year growth in line with the overall territory revenue goals.

Our Ideal Candidate
You are an aggressive self-starter who compels others to get on board. You communicate an inspired and optimistic vision and win over colleagues, customers and business partners alike with your articulate negotiating skills. You are known for your strong hunting capabilities and strategic operating skills, and you’re constantly on the lookout for prospective deals and new business opportunities. You thrive in an independent mode but also value collaboration. In addition, you have the following attributes:
- Deep understanding of the business and technical contexts in which key accounts are situated
- Ability to build consultative effectiveness and establish trust
- Extensive relationships with CXO’s in the market
- Innovative vision and foresight to anticipate and create new opportunities

Your Responsibilities
You will develop and execute a strategic and comprehensive business plan for your territory, including identifying core customers, mapping the benefits of Informatica’s solutions to the business requirements. You will strive to understand the customer’s organizational structure and work to achieve alignment. You will take full responsibility for accurate forecasting, regular quarterly revenue delivery, and facilitation of sales enablement and regulate the implementation of agreed account and business plans. Furthermore, you’ll coach partners, accessing resources within Informatica to support them on specific opportunities, with the goal of building sufficient capacity to meet customers’ demand for Informatica-related services and skills. Other responsibilities include but are not limited to the following:
- Develop detailed sales/marketing plans and sales forecasts
- Manage time and work flow and create effective call plans
- Monitor competition and respond immediately and appropriately
- Build an exhaustive network and generate prolific referrals

Your Qualifications
- 5-10 years of successful enterprise software sales
- A proven track record of over-quota achievement
- Ability to operate in an entrepreneurial environment
- Knowledge of Data Warehousing, Enterprise Application Integration, CRM/ERP, Database and/or Business Intelligence software concepts and products preferred
- BA/BS or equivalent educational background
- Experience with DW analytics such as Microstrategy, IBM/Cognos, NCR/Teradata, Oracle and SAP/Business Objects or Integration technologies such as Oracle/SeeBeyond, Pegasystems, Software AG/WebMethods and TIBCO

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, and our products and services at www.informatica.com.

We are an Equal Opportunity Employer (EOE).

Department: 500016 US Commercial Territory - West
Region: North America
Country: United States of America
State: Kansas
City: Wichita
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Mon, 22 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Columbus-Territory-Account-Manager-Enterprise-Sales-West-Job-OH-43085/2559989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Columbus-Territory-Account-Manager-Enterprise-Sales-West-Job-OH-43085/2559989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: IT&F06393
Job Title: BI Technical Lead, IT Enterprise Data Management (EDM)
Organization: IT & Facilities

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
At Informatica, our IT team partners with the business to define, design and deliver technology solutions that address current challenges and future needs of the enterprise. We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services.

The IT EDM (Enterprise Data Management) team strives to be Informatica’s #1 customer and is responsible for using Informatica products to develop solutions for the global employee base that increase our return on Data; work with product management to provide feedback on the latest releases, including those in alpha and beta development phases; assist Sales and Marketing on innovative product deployments and projects. The team is responsible for meeting business objectives through technical deliverables; designing solutions that are efficient and scalable; communicating effectively across the organization; and quality problem solving, debugging, and production support.

Your Opportunity
Informatica is looking for an energetic BI Technical Lead to join our highly motivated team of Enterprise Data Management (EDM) professionals to lead the technical aspects of our enterprise business intelligence and BI development. In this exciting role, you will be responsible for the day-to-day management of the BI design, development, and implementation in our Redwood City, CA office. Additionally you will work closely with business analysts in the US and with EDM’s offshore Technical Lead, as well as with other team members, to support and evolve Informatica’s data management solutions. You will have the opportunity to expand your technology portfolio at a very fast pace and implement the latest Informatica products while working with SaaS-based and on-premise systems. Not only will you be part of a highly dynamic team executing on the data and information needs of the organization, you will also play a key role in helping and empowering our super users and end users. Along with the rest of the Enterprise Data Management team, you will be Informatica’s #1 customer and you will share these experiences with all levels and departments within Informatica.

Reporting to the Senior Manager of IT Enterprise Data Management and based in Redwood City, CA, you will be a key member of a high impact IT organization of 140 people who are aligned in several geographically dispersed centers in over 25 countries that support an employee base of over 2,800 people.

Our Ideal Candidate
You are a talented professional capable of technically managing multiple projects while ensuring a stable and robust production environment. You understand the big picture but you are also detail-oriented and can create clear implementation plans. As BI Technical Lead, you possess the ability to come up with creative solutions to problems and are able to lead, collaborate, and leverage available technical resources to meet the BI requirements of the projects. You are also able to balance a thoughtful analysis of the pros and cons with the ability to make clear and timely decisions. You have a positive, “can do” attitude, have great communication skills and business acumen, and are ready to jump in and make things happen. You possess excellent skills in problem solving and debugging, and know how and when to escalate issues to management. You have hands-on experience applying industry best practices and the latest techniques to actual business solutions, and experience designing, developing and implementing Business Intelligence tools.

Your Responsibilities
As the BI Technical Lead and member of the Enterprise Data Management team, your role will be to:
-Analyze information and reporting business requirements; explore and evaluate various options; develop prototypes using reporting and dashboard tools up front in the project life cycle, thereby validating the requirements, eliminating ambiguity and providing early visibility to business on the final solution. Provide thought leadership in designing and guiding to maximize the use of BI tools to satisfy business and technical requirements
-Develop BI training materials and train the business users
-Perform ongoing monitoring and refinement of reports and BI solutions, working with the business solutions delivery team to ensure the solution is adopted and fully leveraged for decision making
-Participate in the design of the data warehouse data model and provide input and feedback from a reporting perspective
-Analyze requirements and develop and design solutions that are achievable, acceptable and consistent with customer expectations and architectural principles
-Manage worldwide BI solutions, ensuring high availability to the business
-Provide technical support for Informatica’ s enterprise data warehouse, business intelligence and master data management environments including the development of enhancement requests and defect resolution
-Understand the business priorities and plan to execute them on time
-Use the Agile development methodology
-Define code and design standards and conduct reviews to ensure standards and best practices are being adhered to
-Deploy changes to test and production environments per our change control procedures
-Develop strong relationships with other functional groups such as Global Customer Service and QA
-Manage change and source control within the development and test environments
-Drive and/or be a key contributor to critical IT projects that might include Mobile BI, Executive Dashboards, Customer360, SaaS Integration, Data Virtualization, Information Lifecycle Management, Data Migration and Data Quality

Your Qualifications
-Minimum of 10 years of demonstrated experience designing, implementing, and supporting business intelligence solutions
-Minimum of 4 years of experience as a strong technical lead with a measurable track record of success
-Expert in MicroStrategy (including project, dashboard design and architecture)
-Experience in Tableau and able to design and develop self-service BI solutions for power users
-Experience with Informatica suite of applications (PowerCenter 7 or higher, Informatica Data Quality, PowerExchange for Web Services) highly desirable
-Ability to technically lead multiple projects and tasks simultaneously and meet established deadlines with high quality
-Strong solution design, problem solving and debugging skills especially in high pressure situations
-Demonstrated knowledge of data warehouse and data modeling
-Hands-on experience in various business disciplines such as consulting services, marketing and sales, project management, IT, financial management, business operations, and software development, with proven ability to develop and integrate plans
-Recent experience using Agile project management methodology
-Demonstrated ability to work and communicate effectively (written and verbal) in a global team environment with technical and business audiences
-Strong facilitation skills with executive-level leaders; well-honed influencing and negotiating skills
-Self-motivated, a willingness to learn with a strong sense of accountability, business acumen and a proven track record of delivering results
-Bachelor's Degree in Computer Science, Information Systems or a related technical discipline

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 800002 US MIS Applications
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Technical Support
Interest Category: Information Technology

Full Time/Part Time: Full Time

Organization: Technical Support]]>Tue, 07 May 2013 02:59:00 GMThttp://careers.informatica.com/job/Redwood-City-BI-Technical-Lead%2C-IT-Enterprise-Data-Management-%28EDM%29-Job-CA-94061/2535617/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-BI-Technical-Lead%2C-IT-Enterprise-Data-Management-%28EDM%29-Job-CA-94061/2535617/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06464
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
As a Technical Support Engineer, you will provide technical support for all Informatica MDM products. The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain a knowledge base of known issues/solutions.
- Provide regular reports for management that measure the effectiveness of the technical support function
Your Qualifications
- BS/BA degree or equivalent technical experience.
- 6+ years of experience in the software industry.
- 4+ years of experience in java, j2ee platform
- Extensive hands-on experience with Oracle 10g (or higher) or sql server and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB, sql server)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Excellent communications and interpersonal skills.

Desirable:
- Working knowledge in products built in Salesforce.com or any SaaS platform
- Sales Force certification is desirable (Administrator or Developer)
- Excellent grasp of Master Data Management(MDM) concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Experience in front-line contact with customers/Clients via phone and e-mail.
Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 24 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: SALE06270
Job Title: Territory Manager, Healthcare
Organization: Sales

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Sales plays a vital role not only with regard to revenue generation, but also with Informatica’s reputation in the healthcare marketplace. We’re the frontline evangelists, the direct line to our customers. Informatica believes strongly that our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in Sales affords us. We are committed on building a team of healthcare professionals who understand the challenges the healthcare providers are facing and who can then articulate the value of our “Data Driven Healthcare Solutions” when implemented can deliver.

Your Opportunity
We are seeking an energetic, innovative leader with a flair for developing new business and identifying and selling to customer needs. You’ll join our relationship-driven team and take charge of developing detailed sales/marketing plans and maximizing sales promotions and incentive programs to drive results and inspire productivity and teamwork. You will rely on your experience and good judgment to proactively and exponentially grow accounts in your territory and drive year-over-year growth in line with the overall territory revenue goals.

Our Ideal Candidate
You are an aggressive self-starter who compels others to get on board. You communicate an inspired and optimistic vision and win over colleagues, customers and business partners alike with your articulate negotiating skills. You are known for your strong hunting capabilities and strategic operating skills, and you’re constantly on the lookout for prospective deals and new business opportunities. You thrive in an independent mode but also value collaboration. In addition, you have the following attributes:
- Deep understanding of the business and technical contexts in which key accounts are situated
- Ability to build consultative effectiveness and establish trust
- Extensive relationships with CXO’s in the top health systems in your market
- Innovative vision and foresight to anticipate and create new opportunities

Your Responsibilities
You will develop and execute a strategic and comprehensive business plan for your territory, including identifying core customers, mapping the benefits of Informatica’s solutions to the business requirements. You will strive to understand the customer’s organizational structure and work to achieve alignment. You will take full responsibility for accurate forecasting, regular quarterly revenue delivery, and facilitation of sales enablement and regulate the implementation of agreed account and business plans. Furthermore, you’ll coach partners, accessing resources within Informatica to support them on specific opportunities, with the goal of building sufficient capacity to meet customers’ demand for Informatica-related services and skills. Other responsibilities include but are not limited to the following:
- Develop detailed sales/marketing plans and sales forecasts
- Manage time and work flow and create effective call plans
- Monitor competition and respond immediately and appropriately
- Build an exhaustive network and generate prolific referrals

Your Qualifications
- 5-10 years of successful enterprise software sales history in the hospital / Integration Delivery System industry
- A strong healthcare industry expertise
- A proven track record of over-quota achievement
- Ability to operate in an entrepreneurial environment
- Knowledge of Data Warehousing, Enterprise Application Integration, CRM/ERP, Database and/or Business Intelligence software concepts and products preferred
- BA/BS or equivalent educational background
- Experience with DW analytics such as Microstrategy, IBM/Cognos, NCR/Teradata, Oracle and SAP/Business Objects or Integration technologies such as Oracle/SeeBeyond, Software AG/WebMethods and TIBCO

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 520001 Sales - Healthcare
Region: North America
Country: United States of America
State: Georgia
City: Atlanta
Interest: Sales
Interest Category: Sales

Full Time/Part Time: Full Time

Organization: Sales]]>Sun, 28 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Atlanta-Territory-Manager%2C-Healthcare-Job-GA-30301/2456200/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Atlanta-Territory-Manager%2C-Healthcare-Job-GA-30301/2456200/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06394
Job Title: User Experience Architect
Organization: Research & Development

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
The User Experience (Ux) team is the driving force behind the design and usability of Informatica’s diverse product lines. We are a globally diverse, talented team of designers and researchers who drive the product user experiences and innovation initiatives company-wide. We are seeking a talented, multi-dimensional Architect who is skilled in user-centered design techniques, working with diverse constituencies of internal and external customers, and who excels in designing rich, scalable, and high-productivity interactive solutions.

Your Opportunity
You are a seasoned Ux architect that is interested in joining the Informatica Ux team. Your insights and design direction will shape Informatica’s products and platform. You will play a leading role in defining the standards for usable, scalable, high-productivity user experiences which span the entire Informatica product line—from Web-based (Cloud and on-premise) to mobile to desktop tooling.

Informatica’s products are used by thousands of businesses to manage their data, and your architectural design work will impact the productivity, efficiency, and deliverables of data architects, analysts, and developers worldwide.

Our Ideal Candidate
You are an expert in user-centered Ux design for enterprise-class tools and products. You have experience designing for the Web (RIAs), as well as mobile and desktop productivity tools. You have experience working with distributed teams, and have extensive experience mentoring other Ux designers and product teams on best practices in user-centered design, information architecture, and interaction design approaches.

You enjoy working with other architects and senior developers to understand technological capabilities and constraints, but are also well versed in discussing business requirements with senior leaders from product management and marketing. Most importantly you relish interacting with customers, testing your design ideas and assumptions, and validating your prototype mockups in order to help the company manage risk and costs.

Your Responsibilities
The successful candidate will be based in Redwood City, CA and will be responsible for:
-Planning and designing our next generation, Web-based and mobile platform and products
-Leading and driving the delivery and Ux architecture for significantly large functional areas of the Ux in our platform
-Facilitating the collaboration and engagement between senior members of the team to ensure sound design and implementation of large and strategic functional areas for our platform products
-Contributing as a strategic member of cross-functional teams to create innovative user experiences for new and extended product offerings
-Taking ownership for user experiences in the platform that cut across multiple product groups
-Helping to plan and drive key user research initiatives
-Synthesizing research into a coherent set of ideas that describe the structure of the human and technological systems as well as the related product user experience.
-Creating task analyses, information architectures, user interaction models, wire frame screen flows, prototypes, design briefs, design specs and guidelines with little or no guidance and direction
-Collaborating with geographically dispersed, cross-functional teams in an Agile environment
-Influencing product teams and the organization to achieve solutions that produce great results in terms of user productivity and effectiveness
-Proactively identifying architectural weaknesses in the Ux and recommending appropriate solutions
-Coaching, mentoring, and influencing junior designers and researchers on user-centered design, information architecture, interaction design, and techniques for working effectively with product development teams.
-Fostering a fun, creative, collaborative spirit

Your Qualifications
-A minimum of 12 years of professional experience in Ux design for software, with experience in software applications for Web (Cloud and on-premise), mobile, and desktop
-Deep familiarity with database technologies and software tool design
-Demonstrated expertise in conceptualizing, defining, and driving user-centered design projects from start to finish
-Proven ability to generate designs from the conceptual level through to production detailing
-Demonstrated experience developing and communicating Ux patterns, design guidelines, templates, and standards
-Broad knowledge of visualization techniques and their application to solving real-world business problems
-Proven effectiveness working in cross-functional teams that include customers, product management, engineering, executives, marketing, and other Ux professionals
-Demonstrated proficiency with prototyping tools such as Fireworks, Axure, Visio, HTML, etc.
-Ability to conceptualize and plan formative and summative user research projects
-Excellent written, verbal, and visual presentation skills
-Undergraduate degree in Human Computer Interaction (HCI), Computer Science, Industrial Design, Cognitive Psychology, or a related field; advanced degree preferred

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and our services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 400015 User Experience
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Software Development
Interest Category: Engineering

Full Time/Part Time: Full Time

Organization: Software Development]]>Wed, 01 May 2013 03:00:00 GMThttp://careers.informatica.com/job/Redwood-City-User-Experience-Architect-Job-CA-94061/2525880/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-User-Experience-Architect-Job-CA-94061/2525880/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06370
Job Title: Advanced (Third Line) Technical Support Specialist - Closing Date 7th June 2013
Organization: Global Customer Support

Advanced (Third Line) Technical Support Specialist - Closing Date 7th June 2013

Our Company
Informatica Corporation (INFA) is the world's number one independent provider of data integration software. Organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives. Worldwide, over 5,000 enterprises depend on Informatica to fully leverage their information assets residing on-premise, in the Cloud and across social networks.
Informatica employs more than 200 staff in the Global Customer Support division with 10 locations worldwide. The technical support team has been voted #1 in customer loyalty for 7 years in a row.

Your Opportunity
Informatica is seeking an enthusiastic, highly motivated individual to join our team of advanced support engineers based in Maidenhead. We are looking for a 3rd Line Technical Support Specialist with a proven record of accomplishment in the technical field. Our support team deal with issues across a wide range of technologies such as ERP systems, Relational Databases, Web Services, real-time messaging and many different environments including UNIX, Linux and Windows.
You will be responsible for providing advanced technical support to Informatica customers and Professional Services and Pre-Sales Consultants. You will work with a number of Informatica products, though you will be primarily focussed on Informatica PowerCenter.

Our Ideal Candidate
? We are looking for a natural leader who strives for excellence.
? You possess good communication and customer-relationship skills – responsiveness, sensitivity and diplomacy.
? You are comfortable working both independently and collaboratively.
? Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
? You are comfortable to program in C, JAVA and C++ and have in-depth knowledge on Programming and OS systems.
? You set an example for good work procedures and practises.
? You are able to inspire and motivate people to rally support behind the vision, make it sharable by everyone.
? You can train, enable and coach other support engineers – both junior and senior.
Your Responsibilities

In this position you will work closely with internal development and support staff to solve technical product problems and provide third line support. Your primary responsibilities involve troubleshooting, analysing complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. You will also facilitate, drive and support the customers' implementation process - working closely with our customers' implementation teams and Informatica technical support. You will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.
Additional responsibilities include but are not limited to the following:
? Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
? Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
? Reproduce product behaviour to determine the problem root-cause and to find work-arounds and solutions.
? Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
? Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
? Provide regular reports for management that measure the effectiveness of the technical support function

Your Qualifications
? A BSc/MSc (or equivalent) in Computer Science or related technical field.
? 4-7 years of industry experience in supporting mission critical software components.
? Prior experience in debugging problems to the source code level in C ,C++ or JAVA is required
? Excellent grasp of relational database management theory and practice – particularly Oracle, SQL Server and/or DB2.
? Experience with Data Warehousing, Data Integration and Business Intelligence tools is preferred.
? Experience with SAP, Siebel, PeopleSoft, EAI products will also be helpful.
? Excellent written and verbal communication and problem solving skills are essential.
? A high degree of analytical, trouble shooting and problem solving abilities.
? Good experience in Windows, UNIX and Linux flavours of operating system.
? Knowledge areas of networking such as TCP/IP, NFS, etc.
? Ability to work under own initiative and respond to peaks in demand.
? Strong relationship management skills, establishing empathy with customers through insight into their business drivers and expectations.
? Ability to work constructively together as a team, sharing ideas and resources.
? Awareness of dealing with customer sensitive data, confidentiality and discretion.
? Ability to work in another European language (particularly French, German or Spanish) is a bonus.

Informatica offers a competitive compensation package that includes base salary, bonus, flexible time off, medical, employee stock purchase (ESP) programs, and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).
Department: 340001 GBR - Technical support
Region: EMEA
Country: United Kingdom
State: Home Counties
City: Maidenhead
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Mon, 22 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Maidenhead-Product-Specialist-Job/2559991/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Maidenhead-Product-Specialist-Job/2559991/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06461
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products(Cloud or On-premise) to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. As an employee with Informatica’s Global Customer support Team:
- You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
- Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function

This involves working in the 2:00 PM to 11:00 PM shift
Your Qualifications
- BE , BTech, MCA degree or equivalent technical experience
- 3+ years of experience in the software industry (Supporting products built in Salesforce.com or any SaaS platform preferable)
- Excellent grasp of relational database management theory and practice, Sales Force(SFDC) and Master Data Management(MDM) concepts
- Sales Force certification is desirable (Administrator or Developer)
- Experience in various operating systems such as Windows, UNIX/Linux
-Experience with Web Services, WSDL, SOAP, XML, XML Schemas, XPath, ZQuery, Java, and J2ee Servers
- Any Relational Database experience like Oracle, MS-SQL, and DB2 is desirable although not mandatory
- Data Warehousing fundamentals and Knowledge of ETL and data management is desirable
- Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage

Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 24 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06462
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products(Cloud or On-premise) to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. As an employee with Informatica’s Global Customer support Team:
- You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
- Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function

This involves working in the 2:00 PM to 11:00 PM shift

Your Qualifications
- BE , BTech, MCA degree or equivalent technical experience
- 3+ years of experience in java, j2ee platform
- Extensive hands-on experience with Oracle 10g (or higher) or sql server and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB, sql server)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Excellent communications and interpersonal skills.

Desirable:
- Working knowledge in products built in Salesforce.com or any SaaS platform
- Sales Force certification is desirable (Administrator or Developer)
- Excellent grasp of Master Data Management(MDM) concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Experience in front-line contact with customers/Clients via phone and e-mail.
Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2575166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2575166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS