http://careers.informatica.com/feeds/gcs-informatica-jobs/ Custom RSS Feed for gcs-informatica-jobs Mon, 20 May 2013 09:19:43 GMT en-us http://careers.informatica.com/feeds/gcs-informatica-jobs/ 720 Job ID: GCS06464
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
As a Technical Support Engineer, you will provide technical support for all Informatica MDM products. The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain a knowledge base of known issues/solutions.
- Provide regular reports for management that measure the effectiveness of the technical support function
Your Qualifications
- BS/BA degree or equivalent technical experience.
- 6+ years of experience in the software industry.
- 4+ years of experience in java, j2ee platform
- Extensive hands-on experience with Oracle 10g (or higher) or sql server and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB, sql server)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Excellent communications and interpersonal skills.

Desirable:
- Working knowledge in products built in Salesforce.com or any SaaS platform
- Sales Force certification is desirable (Administrator or Developer)
- Excellent grasp of Master Data Management(MDM) concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Experience in front-line contact with customers/Clients via phone and e-mail.
Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 24 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06379
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Our award-winning Customer Support team is one of Informatica’s strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Global Customer Support team is committed to finding the best solutions to our customer’s problems and uncompromising when it comes to exceeding their expectations through exemplary service delivery.

Your Opportunity
This key individual will serve as Technical Support champion for both internal and external Data Archive and Data Masking customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

Our Ideal Candidate
The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Responsibilities
- Diagnose and resolve customer inquiries related to operating Informatica software products in customer’s environment.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Manage communications/expectations to customers at all levels to maintain positive relationships.
- Utilize information tools, training and experience to provide high level of customer satisfaction
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Manage communications to customers at all levels to maintain positive relationships.
- Utilize information tools, training and experience to provide high level of customer satisfaction
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Requirements
- Bachelor’s degree in Computer Science or Master’s degree in Computer Science or related technical field with 2+ years of industry experience
- 3+ years of industry experience with Bachelor’s degree in Computer Science or related technical field supporting mission critical software components
- Strong desire to master Database, Data Warehousing and Business Intelligence tools
- Excellent grasp of relational database management theory and practice
- Knowledge of ODBC drivers, UNIX and Windows NT operating systems and networks
- Excellent written and verbal communication and problem solving skills
- High degree of analytical and problem solving abilities
- Team player who shares ideas and resources
- Strong debugging and troubleshooting skills
- Experience in Oracle, MSSQL Server and/or DB2
- Experience in Windows and UNIX flavors of operating system
- Ability to work with minimum supervision

Desired
- Experience with supporting Power center, Metadata Manager, Power Center Proactive monitoring
- Knowledge of XML, Web Services, Tomcat

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 300003 Strategic Support - North Amer
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Fri, 03 May 2013 03:00:00 GMThttp://careers.informatica.com/job/Austin-Technical-Support-Engineer-ILMMM-Job-TX-73301/2530808/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Austin-Technical-Support-Engineer-ILMMM-Job-TX-73301/2530808/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06461
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products(Cloud or On-premise) to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. As an employee with Informatica’s Global Customer support Team:
- You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
- Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function

This involves working in the 2:00 PM to 11:00 PM shift
Your Qualifications
- BE , BTech, MCA degree or equivalent technical experience
- 3+ years of experience in the software industry (Supporting products built in Salesforce.com or any SaaS platform preferable)
- Excellent grasp of relational database management theory and practice, Sales Force(SFDC) and Master Data Management(MDM) concepts
- Sales Force certification is desirable (Administrator or Developer)
- Experience in various operating systems such as Windows, UNIX/Linux
-Experience with Web Services, WSDL, SOAP, XML, XML Schemas, XPath, ZQuery, Java, and J2ee Servers
- Any Relational Database experience like Oracle, MS-SQL, and DB2 is desirable although not mandatory
- Data Warehousing fundamentals and Knowledge of ETL and data management is desirable
- Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage

Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 24 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2565219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06462
Job Title: Technical Support Engineer
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity
We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products(Cloud or On-premise) to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. As an employee with Informatica’s Global Customer support Team:
- You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
- Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

Your Responsibilities
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function

This involves working in the 2:00 PM to 11:00 PM shift

Your Qualifications
- BE , BTech, MCA degree or equivalent technical experience
- 3+ years of experience in java, j2ee platform
- Extensive hands-on experience with Oracle 10g (or higher) or sql server and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB, sql server)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Excellent communications and interpersonal skills.

Desirable:
- Working knowledge in products built in Salesforce.com or any SaaS platform
- Sales Force certification is desirable (Administrator or Developer)
- Excellent grasp of Master Data Management(MDM) concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Experience in front-line contact with customers/Clients via phone and e-mail.
Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2575166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Technical-Support-Engineer-Job/2575166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: IT&F06125
Job Title: Global IT Technical Engagement Manager
Organization: IT & Facilities

Our Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
You will be a key contributor to Informatica’s IT Operations and Infrastructure organization, which is responsible for the global engineering and maintenance of corporate datacenters, disaster recovery, cloud, storage, and physical/virtual server technology. Our team is not only focused on maintaining highly reliable and performance-driven systems, but takes pride in its deployment of leading edge datacenter technologies. It is a forward-looking group consisting of highly talented team members who work closely together to develop solutions which maximize the efficiency of its customers and the competitive advantage of the company.

Your Opportunity
You are a technologist who can successfully apply new solutions and technologies within the Informatica environment. You will collaborate with business leaders, analysts and stakeholders to understand strategic business initiatives and develop technical solutions that satisfy those needs. You will work collaboratively across the enterprise to lead the strategy and execution of our R&D, GCS (Global Customer Support), and corporate IT engagement initiatives which include increasing productivity through automation and cloud technologies. You will be a driving force in the IT organization and will complete our journey of an automated software defined datacenter across the enterprise.

Reporting to the Director IT Systems Engineering, based in Redwood City, CA, you will be part of a lean and high impact IT organization of over 130 people who are aligned in several geographically dispersed centers that support an employee base of over 2,800 people in more than 25 countries.

Our Ideal Candidate
You have extensive experience in the technology industry in a combination of individual contributor, people leadership, and program management roles. You have a solid professional reputation and can demonstrate tangible impact to an organization. You have relevant automation and cloud experience, are a progressive thinker, have strong problem solving and analytical skills, demonstrate solid business acumen, and are a highly effective communicator. You are customer centric, personally committed to timely and quality execution, motivated by a challenge, and entrepreneurial enough to break new down and influence change.

Your Responsibilities
-Drive collaboration between the R&D, GCS (Global Customer Support) and corporate IT Operations organizations through regular interactions, projects, and planning sessions in order to achieve consensus on priorities, deliverables, timelines, resources, etc.
-Partner with key constituents to build consensus, gain approval, and ensure success execution of proposed solutions
-Be viewed as a thought leader and expert who can blaze a trail of transformation throughout the organization by enabling self-service, automation, and efficiencies beyond traditional IT infrastructure
-Enable the development organization to reduce development lifecycle time via continuous improvement and guidance
-Ensure executive C-level visibility on key metrics and progress all engagement activities
-Lead the adoption and implementation of innovative technologies as they mature from the development organization into production systems for corporate customers
-Innovate and define the technical roadmap and strategy for Informatica’s cloud program globally by evaluating the latest technologies
-Lead a global team to automate the complete application stack (ITaaS) servicing product development, customer support, and internal corporate IT

Your Qualifications
-10+ years of relevant professional experience with at least:
3+ years of experience in:
-Cloud based applications and platforms
-Configuring (virtual or physical) firewalls, load balancers, domain servers, web server security, and other technologies such as caching, monitoring and performance tuning
-Software development, preferably around infrastructure management
-Demonstrated ability to technically perform and lead the design, implementation, upgrade and maintenance of tools
-Configuring (virtual or physical) firewalls, load balancers, domain servers, web server security and other technologies such as caching, monitoring and performance tuning
2+ years of experience in:
-Automation and scripting, Chef/Puppet and Ruby on Rails
-At least one of vCenter/vCloud Director, AWS or Cloudstack
-Orchestration and Automation tools such as EnStratus, Rightscale, VCD, jclouds
-System lifecycle management (Linux, Windows
-Web development experience with UI/portals
-Big data (Hadoop, MongoDB, Cassandra)
-Experience with version control systems (snv, p4, git, svn, cvs, etc)
-Track record of leadership and technical management skills with ability to build/lead highly effective teams
-Experience in the design, development, implementation and operational support of mission critical solutions in large scale environments and organizations
-Excellent verbal and written communication skills with a wide range of audiences including technologists, executives, business stakeholders and IT team members
-Excellent interpersonal skills with strong ability to influence others and build a collaborative environment
-Ability to analyze and solve problems both independently or within a cross-functional team environment
-Demonstrated ability to think analytically, organize thoughts and act strategically
-Ability to manage multiple concurrent projects and activities while maintaining a strong attention to detail
-Adept at building relationships with senior management as a leader in the development of technology vision and strategy that aligns with company direction

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and our services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 800001 US MIS Infrastructure
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Technical Support
Interest Category: Information Technology

Full Time/Part Time: Full Time

Organization: Technical Support]]>Sun, 19 May 2013 07:59:00 GMThttp://careers.informatica.com/job/Redwood-City-Principal-Cloud-Systems-Engineer-Job-CA-94061/2353135/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Principal-Cloud-Systems-Engineer-Job-CA-94061/2353135/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06287
Job Title: Technical Support Engineer - MDM Products
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Our award-winning Customer Support team is one of Informatica’s strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Global Customer Support team is committed to finding the best solutions to our customer’s problems and uncompromising when it comes to exceeding their expectations through exemplary service delivery.

Your Opportunity
As a Technical Support Engineer, you will provide technical support for all Informatica MDM products. The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Your Responsibilities
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain a knowledge base of known issues/solutions.
- Provide regular reports for management that measure the effectiveness of the technical support function

Requirements
- BS/BA degree or equivalent technical experience.
- 6+ years of experience in the software industry.
- 4+ years of experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers via phone and e-mail. Experience in second and/or third line support is an advantage.
- Excellent analytical, debugging, problem solving and troubleshooting skills
- Extensive hands-on experience with Oracle 10g or higher and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Experience troubleshooting or implementing J2EE Web Services and EJB based n-tier SOA applications.
- Experience troubleshooting or implementing Web Applications within J2EE / Web 2.0 infrastructure.
- Excellent communications and interpersonal skills.

Strongly Desired:
- Experience on Informatica MDM or Identity Resolution products or any MDM products.
- Experience and/or familiarity with data analysis activities, Data Quality tools and practices
- Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere, and JBoss.
- Familiarity with Data Quality and Data warehousing concepts

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 300004 North America Support 1
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Fri, 03 May 2013 03:00:00 GMThttp://careers.informatica.com/job/Redwood-City-Sr_-Technical-Support-Engineer-MDM-Products-Job-CA-94061/2466264/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Sr_-Technical-Support-Engineer-MDM-Products-Job-CA-94061/2466264/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06370
Job Title: Advanced (Third Line) Technical Support Specialist - Closing Date 7th June 2013
Organization: Global Customer Support

Advanced (Third Line) Technical Support Specialist - Closing Date 7th June 2013

Our Company
Informatica Corporation (INFA) is the world's number one independent provider of data integration software. Organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives. Worldwide, over 5,000 enterprises depend on Informatica to fully leverage their information assets residing on-premise, in the Cloud and across social networks.
Informatica employs more than 200 staff in the Global Customer Support division with 10 locations worldwide. The technical support team has been voted #1 in customer loyalty for 7 years in a row.

Your Opportunity
Informatica is seeking an enthusiastic, highly motivated individual to join our team of advanced support engineers based in Maidenhead. We are looking for a 3rd Line Technical Support Specialist with a proven record of accomplishment in the technical field. Our support team deal with issues across a wide range of technologies such as ERP systems, Relational Databases, Web Services, real-time messaging and many different environments including UNIX, Linux and Windows.
You will be responsible for providing advanced technical support to Informatica customers and Professional Services and Pre-Sales Consultants. You will work with a number of Informatica products, though you will be primarily focussed on Informatica PowerCenter.

Our Ideal Candidate
? We are looking for a natural leader who strives for excellence.
? You possess good communication and customer-relationship skills – responsiveness, sensitivity and diplomacy.
? You are comfortable working both independently and collaboratively.
? Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
? You are comfortable to program in C, JAVA and C++ and have in-depth knowledge on Programming and OS systems.
? You set an example for good work procedures and practises.
? You are able to inspire and motivate people to rally support behind the vision, make it sharable by everyone.
? You can train, enable and coach other support engineers – both junior and senior.
Your Responsibilities

In this position you will work closely with internal development and support staff to solve technical product problems and provide third line support. Your primary responsibilities involve troubleshooting, analysing complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. You will also facilitate, drive and support the customers' implementation process - working closely with our customers' implementation teams and Informatica technical support. You will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.
Additional responsibilities include but are not limited to the following:
? Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
? Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
? Reproduce product behaviour to determine the problem root-cause and to find work-arounds and solutions.
? Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
? Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
? Provide regular reports for management that measure the effectiveness of the technical support function

Your Qualifications
? A BSc/MSc (or equivalent) in Computer Science or related technical field.
? 4-7 years of industry experience in supporting mission critical software components.
? Prior experience in debugging problems to the source code level in C ,C++ or JAVA is required
? Excellent grasp of relational database management theory and practice – particularly Oracle, SQL Server and/or DB2.
? Experience with Data Warehousing, Data Integration and Business Intelligence tools is preferred.
? Experience with SAP, Siebel, PeopleSoft, EAI products will also be helpful.
? Excellent written and verbal communication and problem solving skills are essential.
? A high degree of analytical, trouble shooting and problem solving abilities.
? Good experience in Windows, UNIX and Linux flavours of operating system.
? Knowledge areas of networking such as TCP/IP, NFS, etc.
? Ability to work under own initiative and respond to peaks in demand.
? Strong relationship management skills, establishing empathy with customers through insight into their business drivers and expectations.
? Ability to work constructively together as a team, sharing ideas and resources.
? Awareness of dealing with customer sensitive data, confidentiality and discretion.
? Ability to work in another European language (particularly French, German or Spanish) is a bonus.

Informatica offers a competitive compensation package that includes base salary, bonus, flexible time off, medical, employee stock purchase (ESP) programs, and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).
Department: 340001 GBR - Technical support
Region: EMEA
Country: United Kingdom
State: Home Counties
City: Maidenhead
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Mon, 22 Apr 2013 00:00:00 GMThttp://careers.informatica.com/job/Maidenhead-Product-Specialist-Job/2559991/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Maidenhead-Product-Specialist-Job/2559991/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06535
Job Title: Sr. Technical Support Engineer - MDM Products
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Our award-winning Customer Support team is one of Informatica’s strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Global Customer Support team is committed to finding the best solutions to our customer’s problems and uncompromising when it comes to exceeding their expectations through exemplary service delivery.

Your Opportunity
As a Technical Support Engineer, you will provide technical support for all Informatica MDM products. The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Your Responsibilities
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain a knowledge base of known issues/solutions.
- Provide regular reports for management that measure the effectiveness of the technical support function

Requirements
- BS/BA degree or equivalent technical experience.
- 6+ years of experience in the software industry.
- 4+ years of experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers via phone and e-mail. Experience in second and/or third line support is an advantage.
- Excellent analytical, debugging, problem solving and troubleshooting skills
- Extensive hands-on experience with Oracle 10g or higher and/or IBM DB2/UDB
- Hands-on experience with installation/configuration and tuning of databases (Oracle, IBM DB2/UDB)
- Hands-on experience with installation/configuration and tuning of applications servers (Weblogic, Websphere and/or Jboss)
- Strong SQL / PLSQL and JDBC or ODBC experience
- Experience troubleshooting or implementing J2EE Web Services and EJB based n-tier SOA applications.
- Experience troubleshooting or implementing Web Applications within J2EE / Web 2.0 infrastructure.
- Excellent communications and interpersonal skills.

Strongly Desired:
- Experience on Informatica MDM or Identity Resolution products or any MDM products.
- Experience and/or familiarity with data analysis activities, Data Quality tools and practices
- Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere, and JBoss.
- Familiarity with Data Quality and Data warehousing concepts

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: 300001 Global Customer Support
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Fri, 17 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Redwood-City-Sr_-Technical-Support-Engineer-MDM-Products-Job-CA-94061/2604689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Sr_-Technical-Support-Engineer-MDM-Products-Job-CA-94061/2604689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06316
Job Title: Lead Technical Writer
Organization: Research & Development

Our Company
Informatica Corporation (NASDAQ: INFA) is world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team
The Informatica Documentation team documents all Informatica products, from PowerCenter to Information Lifecyle Management (ILM). We manage the Informatica How-To Library too, where customers can download articles that dig deeper into features and products. We work closely with Dev, QA and support teams to develop product documents and enhance customer experience. We contribute to the GCS Knowledge Base as well. We are a dynamic global team spreads across geographies to serve our customers internally as well as externally.

Informatica Application Information Lifecycle Management product family (Informatica ILM) is designed to help IT organizations manage every phase of the data lifecycle, from development and testing to archiving and retirement, while ensuring privacy of that data.

Your Opportunity
We are looking for a highly motivated individual with strong record of achievement to join the ILabs doc team as a Lead Technical Writer for documenting the ILM products. You will work on documenting products/solutions built around ILM products in an environment that spans all flavors of in-premises Operating systems and Cloud. You will work on delivering quality product that impact external and internal customers.

As a Lead / Senior Technical Writer, you are expected to plan and develop the ILM product documents. You should ensure that the quality, technical accuracy and customer focus are maintained in the deliverables.

You will be working in a fast-paced environment alongside energetic software developers, QA engineers and support engineers at Informatica’s Bangalore center. You will travel to the Hyderabad engineering center for interaction with the ILM engineering team.

Our Ideal Candidate
- Must possess excellent writing and project management skills
- Must be comfortable working both independently and collaboratively
- Must have the ability to
o Conceptualize, research, design, develop material for new products
o Analyze requirements, design docs to determine types of publications needed
o Research related topics and technologies, including gathering and sorting source and background materials
- Must be able to understand the global impact of his/her actions, meet deadlines and take calculative risks
- Should have proven track record of collaboration with engineering members globally
- Should have knowledge on doc processes and doc tools
- Must have independently executed and managed the projects
- Should possess the ability to understand technical concepts, customer requirements and translate that information in documents
- Should possess leaderships skills

Your Responsibilities
- Understand ILM product architecture and document Informatica’s ILM products using conceptual, task-based, and reference formats. Develop API documentation for the product.
- Plan documentation effectively by developing doc plans from agile stories, maintain schedules and share documentation status with stakeholders.
- Install product builds and test functionality against the documentation for improving the usability and technical quality of docs
- Ensure cross-team coordination by working with Product Management, development, QA and support staff as needed
- Self-edit documentation and work with editors for ensuring that the docs meet Informatica’s commitment to quality for completeness, style, and accuracy
- Document How-To articles (H2L) which help customers solve specific feature/task related questions of customers
- Mentor junior writers to improve their writing skills
- Contribute to process improvements for enhancing efficiency

Your Qualifications
- Educational background in Computer Science/Engineering/Science/humanities (BE/B.Tech/MCA/BSc/BA, etc.)
- 8 years of writing experience for enterprise software products
- Experience in API documentation (Java or Webservices)
- Excellent writing and project management skills
- Understanding of RDBMS concepts and databases
- Hands-on experience in installing and configuring product builds for documentation
- Knowledge and experience with structured writing techniques
- Ability to meet deadlines and help others meet them
- Ability to prioritize, escalate and follow schedules
- Develop and fine-tune documentation process
- Understands product requirements and incorporate the same in documentation
- Experience in dealing with full documentation development lifecycles and multiple releases, preferably of large enterprise software products
- Should be willing to travel to other regions for closer interactions with PM/Dev/QA teams

Candidate may possess the following skills too
- Experience in the Unix/Linux and Microsoft Windows operating system
- Experience in using content management systems
- Knowledge of XMetal, DITA specializations, style sheets and XSLT transformations
- Worked in Agile model of product development
- Experience working with a translation team to produce PDFs and online help in multiple languages
- Knowledge of data-warehousing/OLAP and ERP concepts
- Experience in documenting any Enterprise Application systems such as MS Dynamics, SAP, Oracle E-business suite etc, or Web Services documentation is a strong plus
- Experience with Informatica product suite is highly desirable

Department: 470101 India ILM Development
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Technical Writing
Interest Category: Engineering

Full Time/Part Time: Full Time

Organization: Technical Writing]]>Thu, 25 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Bangalore-Lead-Technical-Writer-Job/2509458/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Lead-Technical-Writer-Job/2509458/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: R&D06315
Job Title: Senior Technical Writer
Organization: Research & Development

Our Company
Informatica Corporation (NASDAQ: INFA) is world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team
The Informatica Documentation team documents all Informatica products, from PowerCenter to Information Lifecyle Management (ILM). We manage the Informatica How-To Library too, where customers can download articles that dig deeper into features and products. We work closely with Dev, QA and support teams to develop product documents and enhance customer experience. We contribute to the GCS Knowledge Base as well. We are a dynamic global team spreads across geographies to serve our customers internally as well as externally.

Informatica Application Information Lifecycle Management product family (Informatica ILM) is designed to help IT organizations manage every phase of the data lifecycle, from development and testing to archiving and retirement, while ensuring privacy of that data.

Your Opportunity
We are looking for a highly motivated individual with strong record of achievement to join the ILabs doc team as a Lead Technical Writer for documenting the ILM products. You will work on documenting products/solutions built around ILM products in an environment that spans all flavors of in-premises Operating systems and Cloud. You will work on delivering quality product that impact external and internal customers.

As a Lead / Senior Technical Writer, you are expected to plan and develop the ILM product documents. You should ensure that the quality, technical accuracy and customer focus are maintained in the deliverables.

You will be working in a fast-paced environment alongside energetic software developers, QA engineers and support engineers at Informatica’s Bangalore center. You will travel to the Hyderabad engineering center for interaction with the ILM engineering team.

Our Ideal Candidate
- Must possess excellent writing and project management skills
- Must be comfortable working both independently and collaboratively
- Must have the ability to
o Conceptualize, research, design, develop material for new products
o Analyze requirements, design docs to determine types of publications needed
o Research related topics and technologies, including gathering and sorting source and background materials
- Must be able to understand the global impact of his/her actions, meet deadlines and take calculative risks
- Should have proven track record of collaboration with engineering members globally
- Should have knowledge on doc processes and doc tools
- Must have independently executed and managed the projects
- Should possess the ability to understand technical concepts, customer requirements and translate that information in documents
- Should possess leaderships skills

Your Responsibilities
- Understand ILM product architecture and document Informatica’s ILM products using conceptual, task-based, and reference formats. Develop API documentation for the product.
- Plan documentation effectively by developing doc plans from agile stories, maintain schedules and share documentation status with stakeholders.
- Install product builds and test functionality against the documentation for improving the usability and technical quality of docs
- Ensure cross-team coordination by working with Product Management, development, QA and support staff as needed
- Self-edit documentation and work with editors for ensuring that the docs meet Informatica’s commitment to quality for completeness, style, and accuracy
- Document How-To articles (H2L) which help customers solve specific feature/task related questions of customers
- Mentor junior writers to improve their writing skills
- Contribute to process improvements for enhancing efficiency

Your Qualifications
- Educational background in Computer Science/Engineering/Science/humanities (BE/B.Tech/MCA/BSc/BA, etc.)
- 5 years of writing experience for enterprise software products
- Experience in API documentation (Java or Webservices)
- Excellent writing and project management skills
- Understanding of RDBMS concepts and databases
- Hands-on experience in installing and configuring product builds for documentation
- Knowledge and experience with structured writing techniques
- Ability to meet deadlines and help others meet them
- Ability to prioritize, escalate and follow schedules
- Develop and fine-tune documentation process
- Understands product requirements and incorporate the same in documentation
- Experience in dealing with full documentation development lifecycles and multiple releases, preferably of large enterprise software products
- Should be willing to travel to other regions for closer interactions with PM/Dev/QA teams

Candidate may possess the following skills too
- Experience in the Unix/Linux and Microsoft Windows operating system
- Experience in using content management systems
- Knowledge of XMetal, DITA specializations, style sheets and XSLT transformations
- Worked in Agile model of product development
- Experience working with a translation team to produce PDFs and online help in multiple languages
- Knowledge of data-warehousing/OLAP and ERP concepts
- Experience in documenting any Enterprise Application systems such as MS Dynamics, SAP, Oracle E-business suite etc, or Web Services documentation is a strong plus
- Experience with Informatica product suite is highly desirable

Department: 470101 India ILM Development
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Technical Writing
Interest Category: Engineering

Full Time/Part Time: Full Time

Organization: Technical Writing]]>Thu, 25 Apr 2013 03:00:00 GMThttp://careers.informatica.com/job/Bangalore-Senior-Technical-Writer-Job/2509459/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Senior-Technical-Writer-Job/2509459/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: COLL05824
Job Title: Product Specialist, Global Customer Support
Organization: College

Do You Have These Skills and Background?
- Graduating between June 2012 and Summer 2014 with a BS/MS in Computer Science or related technical field
- Java, C++ programming
- Strong debugging and troubleshooting skills
- Experience in Oracle, MSSQL Server and/or DB2
- Experience in Windows and UNIX flavors of operating system

Would You Excel in These Activities?
- Driving customer engagement success; facilitate and support our customers' data integration implementation process
- Resolving technical roadblocks; troubleshoot complex technical problems or escalate to the proper resources for timely resolution
- Creating support production tools; debug code and provide troubleshooting tips to support engineers
- Managing customer communications; use your superior interpersonal skills to maintain positive relationships at all levels

Is the Product Specialist Role Right for Me?
It is if you have?
- Data integration technologies experience and an exceptional grasp of relational database management theory and practice
- Strong interpersonal skills as well as a high degree of analytical and problem solving abilities
- The ability to transfer your knowledge through your use of superior written and verbal communication skills
- The ability to work with minimum supervision and under your own initiative while working together with your team - sharing ideas and resources, and responding agreeably to peaks in workload demand

Join Our Global Customer Support Team
Use your fresh thinking and optimistic spirit to help us design new possibilities, create new ideas, and think in new ways. Come work with smart people who share what they know, encourage people to think, and demand excellence at every turn. Our award-winning Customer Support team strengthens our customer relationships by delivering on our promise of superior technology and proven results.

We’re committed to finding the best solutions to our customer’s problems and uncompromising when it comes to exceeding their expectations through exemplary service delivery. You’ll use your technical and social skills working with both internal and external customers as their key product specialist for one of our data solutions. You’ll also work closely with our internal development (R&D) and support teams to resolve technical product problems and aid them as third line support.

Do Work That Matters
Digital data has forever changed how we interact with each other and shifted how our world works. Informatica has already helped thousands of organizations — global game changers — in financial services, telecommunications, healthcare, energy, and the public sector, to better leverage their data assets to give them a competitive edge and we are poised to help many more. Working at Informatica, you will be at the epicenter of this digital revolution — doing work that truly makes a difference to our customers and their business imperatives. Work with the company at the forefront of one of the fastest growing parts of the IT industry. Get the exposure you need to best advance your career.

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

Department: College GCS
Region: North America
Country: United States of America
State: California
City: Redwood City
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Tue, 23 Apr 2013 02:59:00 GMThttp://careers.informatica.com/job/Redwood-City-Product-Specialist%2C-Global-Customer-Service-Job-CA-94061/2110684/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Redwood-City-Product-Specialist%2C-Global-Customer-Service-Job-CA-94061/2110684/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job ID: GCS06520
Job Title: Associate System Administrator
Organization: Global Customer Support

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products.

The Global Support Infrastructure team is an important wing of the Support technology team. It was established in 2005 to provide support to our award winning Global customer Support Team. We have Support Labs located in Bangalore, London, Redwood City and Sao Paolo. The team works on cutting edge technologies like Hadoop, HA systems, RAC, Storage, Virtualization and Hybrid cloud technology. We play a vital role in ensuring our Support Engineers are successful in their job by helping them with their technology and infrastructure requirements are met in a timely fashion. Our technical support team is being ranked #1, continuously for 7 years, in customer loyalty for the Data Integration sector, within the globe and we take pride in playing an important role in that achievement.

Your Opportunity
we are looking for an Oracle Database Administrator with a proven record of accomplishment to join our Global Customer Support’s Infrastructure team. In this role, you’ll be supporting the Global Customer Support Infrastructure on which the customer issues are recreated and thus helping our support team do their job more efficiently and effectively. As an employee with Informatica’s Global Customer support Infrastructure Team:
- You will be part of a strong team of knowledgeable and committed System Analysts supporting and connected onto the worldwide Informatica technical pool
- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena
- Thriving in a fast-paced support environment, you’ll work with our support team and help solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources
- A high degree of analytical and problem solving abilities
- Experience of Oracle Database Administration experience using Oracle versions 10 and above
- Ensure 100% system availability.
- Experience maintaining VLDB’s (Very Large Databases)
- Must have experience with RMAN, cloning databases, backup and recovery
- Must be able to work within in the UNIX environment. AIX, LINUX or similar UNIX platform.
- Must have experience implementing both Streams and ODI
- Strong search skills using Oracle Metalink as well as opening Service Level Requests for new issues
- Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues Excellent in Database monitoring and administration
- Experience in install, upgrade and patching
- Experience in database performance tuning.
- Good knowledge of SQL and PL/SQL knowledge
- Good hands on any scripting language like Perl, Shell, Python and PHP is a must
- Knowledge on any automation tool like Chef, puppet will be added advantage

Your Responsibilities
As an integral part of the Global Customer Support Infrastructure team, you will
- Monitor daily backup processes.
- Monitor space requirement on multiple DB’s
- Perform new Oracle DB installs for new systems
- Perform upgrades and patched on current Oracle DB installs
- Translation of Oracle technical requirements into technical design specifications for application and integration development
- Creation and tuning of data queries
- Technical documentation
- Database design, development, unit testing, and scaling estimation
- Working daily DB requests via workload system
- Risk identification and documentation.
- Be available on call
- Disaster recovery planning and implementation
Your Qualifications
- BE, BTech, MCA degree or equivalent technical experience
- 2-3 years of experience in the software industry supporting and managing Oracle databases.
- Excellent grasp of relational database management theory and practice
- Oracle certification is desirable
- Working knowledge of other databases will be an added advantage
- Experience in various operating systems such as Windows, UNIX/Linux
Department: 370001 IND - CS&S
Region: India
Country: India
State: Karnataka
City: Bangalore
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.informatica.com/job/Bangalore-Associate-System-Administrator-Job/2597613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.informatica.com/job/Bangalore-Associate-System-Administrator-Job/2597613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS